Dutch Customer Service Agent — Hybrid & Growth Path

Newco communications; Barcelona; Hybrid; EUR 17,000 - 18,000; Full time

Benefits offered by this job

Hybrid working model

Paid training

Career opportunities

Mental health support

Spanish lessons

Job summary

Newco communications in Barcelona, Spain, is seeking a Dutch-speaking Customer Service Agent to join our international team. You will assist customers via phone, email and other channels, provide accurate information, and guide users through the correct processes while delivering outstanding service.

We offer comprehensive training, career development opportunities, and a hybrid working model. This role provides exposure to well-known international brands and a supportive, multicultural

Qualifications

• Native-level Dutch (spoken and written).
• Good command of English.
• A professional working and thinking level.
• Customer service experience is an advantage, but not essential—we provide full paid training.
• Excellent communication and interpersonal skills.
• A customer-focused mindset with strong problem-solving abilities.
• Good computer skills and confidence using multiple systems.
• Ability to multitask while maintaining a high level of accuracy.
• Flexibility to work shifts, including evenings, weekends and public holidays where required.
• A positive attitude and the ability to work both independently and as part of a team.

Responsibilities

• Deliver outstanding customer service while creating a positive customer experience.
• Handle customer enquiries via phone, email and other communication channels.
• Assist customers with account-related questions, requests and issue resolution.
• Provide accurate information and guide customers through the appropriate processes.
• Complete administrative tasks accurately and maintain detailed customer records.
• Work closely with colleagues and other departments to ensure the best possible customer experience.
• Follow internal procedures, quality standards and data security guidelines where applicable.

Skills

Dutch language proficiency

English language proficiency

Professional working mindset

Communication skills

Interpersonal skills

Customer-focused mindset

Problem-solving abilities

Computer literacy

Multitasking

Shift flexibility

Job description

Newco communications in Barcelona, Spain, is seeking a Dutch-speaking Customer Service Agent to join our international team. You will assist customers via phone, email and other channels, provide accurate information, and guide users through the correct processes while delivering outstanding service.

We offer comprehensive training, career development opportunities, and a hybrid working model. This role provides exposure to well-known international brands and a supportive, multicultural