Dutch-speaking Customer Advisors to office in Alicante, Spain

Next Job Abroad; Alicante; Hybrid; EUR 21,000 - 25,000; Full time

Benefits offered by this job

Permanent contract

Two-month probation

Paid training

Hybrid work after onboarding

Relocation package

Job summary

Next Job Abroad is recruiting Dutch-speaking Customer Support Advisors for our client in Alicante. You will assist Dutch-speaking customers by phone about mobile services, internet, TV, and home products, focusing on finding solutions and delivering friendly, professional support.

The role offers paid training, a permanent Spanish contract, a probation period, and potential to work in a hybrid model after onboarding, with relocation assistance for those moving to Spain.

Qualifications

• Native-level Dutch (C2) required.
• English skills at B1 level or above.
• Strong communication and customer service skills.
• EU passport or the legal right to work in Spain.
• Willingness to learn and a good attitude.

Responsibilities

• Assist customers by phone in Dutch.
• Answer questions about mobile, broadband and TV services.
• Troubleshoot issues and guide customers toward solutions.
• Provide clear, friendly and professional support.
• Recommend relevant products or services when appropriate.
• Work with colleagues in an international team.

Skills

Dutch language (native)

Customer service

Communication skills

Problem-solving

English (B1+)

Job description

Ready for a fresh start under the Spanish sun?

Trade your usual routine for Mediterranean beaches, sunny afternoons and a new international experience. Alicante offers the perfect mix of coastal living, city life and opportunities to explore more of Spain.

Next Job Abroad is recruiting Dutch-speaking Customer Support Advisors for our client in Alicante. Whether you're looking to gain new professional experience or take the next step in your life abroad, this could be your opportunity to make the move.

Please note: Start dates are available in November only.

Life in Alicante

• Beautiful sandy beaches and a lively marina
• A relaxed Mediterranean lifestyle with plenty to do
• Restaurants, cafés and a vibrant city centre
• An international community and opportunities to meet new people
• Easy access to other destinations along the Costa Blanca

The Role

You'll help Dutch-speaking customers with questions about mobile services, internet, television and home products. Your focus will be on finding solutions, providing helpful advice and making every customer interaction a positive one.

Your responsibilities will include:

• Assisting customers by phone in Dutch
• Answering questions about mobile, broadband and TV services
• Troubleshooting issues and guiding customers towards solutions
• Providing clear, friendly and professional support
• Recommending relevant products or services when appropriate
• Working with colleagues in an international team

Paid training will prepare you for the role and help you get familiar with the products and systems.

What We're Looking For

• Native-level Dutch (C2)
• English skills at B1 level or above
• Strong communication and customer service skills
• A confident and customer-focused approach
• Comfortable using computers and learning new systems
• A positive attitude and practical problem-solving skills
• An EU passport or the legal right to work in Spain

Previous customer service experience is an advantage, but a willingness to learn and a good attitude are important too.

What's Offered

• €2,094 gross per month for a 39-hour working week
• Performance bonus of up to 15% of your monthly salary
• Permanent Spanish employment contract
• Two-month probation period
• Employment conditions under Spanish labour law and the Contact Center Collective Agreement
• Paid training
• Full-time contract options
• Potential to work in a hybrid model after onboarding, depending on performance
• Career development opportunities
• HR support with practical matters related to moving to Spain
• An international and multicultural workplace

Relocation Package

If you're moving to Spain, you can choose between two relocation options, both including reimbursement for your travel to Spain.

Option 1 - €750 Allowance

Receive a €750 relocation allowance with your second monthly salary, plus reimbursement for your travel to Spain.

Option 2 - One Month of Accommodation

Receive one month of company accommodation, plus reimbursement for your travel to Spain.

Company accommodation depends on room availability, which will be checked during the interview process. Candidates already living locally are prioritised, and relocation support is available to eligible candidates.

Why Apply Through Next Job Abroad?

Moving abroad is a chance to grow professionally while experiencing a different culture and lifestyle. We'll guide you through the recruitment process, explain the role and conditions, and help you understand the next steps before you make your move.

Interested?

If you speak Dutch and would like to work in Alicante, we'd love to hear from you.