Dutch-Speaking Customer Service Advisor

CNX; España; Híbrido; EUR 19.000 - 23.000; Tempo integral

Benefícios oferecidos por esta vaga

Relocation package

Bonus potential

Hybrid working

Training provided

Annual leave 4 weeks + 4 days

Resumo da vaga

Specsavers in Malaga is seeking a Dutch-speaking Customer Service Advisor to join our multilingual team. You will handle calls in Dutch, assist via Live Chat and email, and help customers with online orders, payments, products and promotions.

We offer a permanent Spanish contract with benefits, a €21,000 gross annual salary, a progressive bonus structure, and the option of full-time or part-time hours. The role is hybrid, located in Benalmádena/Málaga, with fully paid training.

Qualificações

• Fluent in Dutch, strong English for training and internal communication.
• Comfort with computers, CRM systems and multiple platforms.
• Customer-focused, patient and professional in challenging situations.
• Proactive and eager to learn Specsavers' products, services and processes.
• Team player who works well in a dynamic, international environment.

Responsabilidades

• Handle inbound and outbound Dutch customer calls.
• Support customers via Live Chat and email.
• Help customers with questions about online orders, payments, products and promotions.
• Record customer interactions accurately in the ticketing system.
• Aim for high customer satisfaction and meet team targets.
• With training, assist customers through social media.

Conhecimentos

Dutch language

English language

Multichannel support

Customer service

Communication skills

Ferramentas

CRM systems

Ticketing system

Descrição da vaga

Job Title: Dutch-Speaking Customer Service Advisor - Specsavers - Malaga

Задачи:

• Handling inbound and outbound customer calls in Dutch.
• Supporting customers via Live Chat and email.
• Helping customers with questions about online orders, payments, products and promotions.
• Handling calls transferred from Specsavers stores and accurately recording customer interactions in the ticketing system.
• Making customer satisfaction your number one priority and looking for ways to improve the customer experience.
• Following established procedures and processes while delivering a high-quality service.
• Working closely with your team and communicating effectively across different channels.
• Working towards and achieving your individual and team performance targets.
• With time and training, you may also have the opportunity to support customers through Social Media.

• Permanent Spanish employment contract with all applicable benefits.
• €21.000 gross annual salary package
• A progressive bonus structure, giving you the opportunity to increase your total annual compensation.
• Full-time or part-time options
• Rotating schedule: Monday–Friday: 08:00–18:00hs Saturday: 09:00–17:00hs
• Two weekends off every month.
• Fully paid training to set you up for success.
• 1,000€ relocation package to help you make your move to Spain.
• Paid annual leave: 4 weeks + 4 days per calendar year.
• Career development and growth opportunities within an international company.
• A modern, spacious and open-plan office in Benalmádena, Málaga.
• Hybrid working opportunities, based on performance.
• The opportunity to work with a well-known international brand and build your career in a multicultural environment.

Требования:

You don't need to have everything figured out from day one. We provide fully paid training to help you build the knowledge and confidence you need to succeed.

• Speaks and writes Dutch fluently.
• Has a good level of English, as training and internal communication are delivered in English.
• Is comfortable using computers, CRM systems and working across multiple systems at the same time.
• Is naturally customer-focused, patient and professional, including when handling challenging situations.
• Is proactive, curious and eager to learn about Specsavers' products, services and processes.
• Enjoys working in a dynamic, international environment where things can change and evolve.
• Is a strong team player who enjoys collaborating with colleagues.
• Dutch (Required), English

Time Type: Full time2026-10-31

Условия:

We want you to feel supported from day one — both professionally and personally.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally.

We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.

All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location: ESP Benalmádena Costa - Plaza Solymar, C.C. Benalmar Local 12