CX Specialist @ Online Payment Platform | Dutch Native

weWow; Valencia; On-site; EUR 24,000 - 36,000; Full time

Benefits offered by this job

Breakfast and lunch on us

Spanish health insurance

Free Spanish classes

Career growth opportunities

Monthly events and socials

Relocation support

Job summary

weWow in Valencia, Spain, is hiring for a customer support role in a fast-growing fintech. The team emphasizes empathy, problem-solving, and delivering a delightful customer experience while onboarding new clients and resolving complex issues.

You will engage with a diverse international community and help shape an outstanding journey for users. Ideal candidates are excellent communicators with Dutch and English at a high level, capable of balancing multiple cases with attention to detail and a

Qualifications

• Excellent verbal and written communication.
• Dutch and English proficiency at high levels.
• Strong empathy and active listening to personalize conversations.
• Ownership of tasks and willingness to take responsibility.
• Analytical mindset with ability to identify causes and solve problems.

Responsibilities

• Offer support to customers by identifying and assessing user needs.
• Balance top-speed productivity with exceptional quality scores.
• Provide accurate information using the right methods and tools.
• Assist in onboarding new clients and ensure smooth account openings.
• Identify fraud indicators and escalate to compliance officers when needed.
• Investigate payment disputes, analyze and resolve issues to retain customers.
• Identify and elevate customer issues to improve internal processes and the customer journey.

Skills

Excellent communication

Dutch & English fluency

Empathy & active listening

Ownership & accountability

Problem solving & investigation

Job description

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

This revolutionary fintech’s mission is to transform banking and make money management enjoyable.

Our newest “unicorn” aims to simplify personal finance administration, challenge the status quo, and make a “green” difference. Currently, they help over 10 million users daily and have grown to be one of the top competitors in the European banking market.

A day in the life of.

The goal is to make life easier for our customers and provide them with the best possible experience. By using your empathy, problem-solving skills, and high-end emoji/gif abilities, you make customers feel appreciated and solve their issues, leaving a smile on your faces.

How You Make An Impact.

• Offer support to customers by identifying and assessing user needs
• Balance top-speed productivity with exceptional quality scores
• Always provide accurate, valid, and complete information by understanding the right methods and tools
• Assist in successful client onboarding and ensure a smooth transition when opening an account
• Identify fraud indicators and elevate alarming cases to compliance officers
• Investigate payment dispute cases, analyze and resolve the issues, and ensure customer satisfaction while retaining them
• Actively identify and elevate customer issues to improve internal processes and enhance the customer journey

What We Value In You.

• You are an excellent verbal and written communicator
• You speak native Dutch and C1-level English
• You take ownership of your tasks and are not afraid to claim responsibility when needed
• You show exceptional empathy and active listening skills, and you personalize every conversation
• Through active listening and investigative skills, you can easily identify the cause of problems and solve them
• Analyzing patterns and data energizes you
• You do not shy away from challenges and can easily balance several cases at the same time

The extras you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe
• Breakfast and lunch on us – because fueling your day matters
• Spanish health insurance – we've got your well-being covered
• Free Spanish classes – unlock a new language and immerse yourself in the local culture
• Career growth opportunities – take your skills to the next level with endless development paths
• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting
• Relocation support – we’ll help you settle into Spain smoothly, from handling admin to offering tips on local life

Join us for more than just a job—be part of an unforgettable journey!