Dutch Customer Support Consultant in Sofia

Next Job Abroad; Bellprat; On-site; EUR 16,000 - 21,000; Full time

Benefits offered by this job

€1500 Relocation Bonus

21 Days Hotel Stay

4 Weeks Paid Training

Job summary

Next Job Abroad is hiring Customer Support Consultants to help users of digital apps, wallets, and streaming accounts. You will assist via chat, email, and phone with everyday, non-technical troubleshooting, keeping interactions friendly and solution-oriented.

The shift is 10:00-19:00, Monday to Friday, with weekends free. Dutch and English fluency, strong computer skills, and EU work rights are required. Relocation bonus, hotel stay, and four weeks of paid training are offered.

Qualifications

• Fluent in Dutch and proficient in English.
• Excellent communication and customer-service mindset.
• Comfort with non-technical troubleshooting and multitasking.

Responsibilities

• Assist users via chat, email, and phone with non-technical issues.
• Maintain friendly, helpful, and solution-oriented interactions.
• Manage daily tasks within 10:00-19:00, Mon-Fri schedule.

Skills

Dutch

English

Communication

Problem solving

Tools

Live chat tools

Email tools

Phone systems

Job description

Looking for an international adventure with a solid routine?

If you speak Dutch and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we’ve got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only—weekends are 100% yours!).

• Fluency in Dutch + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport).

• €1500 Gross Relocation Bonus (paid in 2 instalments) – to support relocation and initial rent costs
• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.
• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content.