German Customer Support Consultant in Sofia

Next Job Abroad; Bellprat; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Hotel accommodation

Paid training

Additional benefits

Job summary

Next Job Abroad is seeking Customer Support Consultants to assist users of digital apps, wallets, and streaming services. German fluency and solid English are required, with a friendly, patient approach for non-technical troubleshooting. You will support users via chat, email, and phone in a sociable, team-oriented environment.

The role includes a 10:00–19:00 schedule, Monday to Friday. You must be willing to relocate abroad, with 21 days of hotel accommodation on arrival and four weeks of paid

Qualifications

• Fluency in German and solid professional English skills.
• Strong communication and people skills.
• Experience with customer support or helpdesks.
• Able to perform non-technical troubleshooting.
• Comfort with live chats, emails, and phone tools.

Responsibilities

• Assist users via chat, email, and phone with non-technical issues.
• Unblock accounts, fix subscription issues, manage digital wallets.
• Maintain a friendly, helpful, and solution-oriented approach.
• Follow shift schedule 10:00–19:00, Mon-Fri.

Skills

German fluency

English proficiency

People skills

Troubleshooting

Job description

Looking for an international adventure with a solid routine?

If you speak German and want a straightforward, highly social job where you can fully log off and enjoy city life after hours, we've got you covered.

We are hiring Customer Support Consultants to help users with their everyday favourite digital apps, mobile wallets, and family streaming accounts.

No technical coding or engineering degree required.

If you're the person your family calls when their app store or digital payment account acts up, you already have the skills we need!

Your Day-to-Day:

• Helping users via chat, email, and phone with everyday, non-technical troubleshooting (think: unblocking accounts, fixing subscription issues, sorting out digital wallets).
• Keeping it friendly, helpful, and solution-oriented.
• The Shift Schedule: 10:00 - 19:00 (Monday to Friday only - weekends are 100% yours!).

• Fluency in German + solid professional English skills.
• A naturally helpful personality—you like talking to people and sorting out quick puzzles.
• Good computer skills (if you can manage live chats, emails, and phone tools smoothly, you're set).
• Ready to move abroad, experience a new culture, and commit for at least 1 year.
• Valid EU work rights (EU Passport).

• 21 Days Free Hotel Stay: We cover your first 3 weeks of accommodation on arrival while our local team physically guides you to find your perfect long-term flat in Sofia.

• 4 Weeks of Paid Training: Hang out, learn the tools, and make friends before you even handle your first piece of live content.
• Additional benefits