Dutch Customer Service agent

ADM Value Barcelona; Barcelona; Presencial; EUR 23.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

38? 39-hour week contract

Two shifts + two Saturdays monthly

Paid training

International environment

Descripción de la vacante

Join is launching an exciting customer service project in Barcelona and seeks motivated, Dutch-speaking professionals to join our growing team. This role focuses on delivering high-quality support via phone, email, and tickets, with no sales involved.

You will work 39 hours per week, in two shifts from 8:00 to 19:00 on weekdays and two Saturdays per month from 8:00 to 18:00. The position offers an international, multicultural environment and paid training to help you succeed.

Formación

• Native-level Dutch required for written and spoken communication.
• Good English for internal communication and training.
• Previous experience in customer service or contact centers is a plus.
• Strong communication and problem-solving skills with empathy.
• Collaborative team player in a fast-paced environment.

Responsabilidades

• Deliver high-quality customer service via phone, email, and ticketing systems.
• Assist customers with delivery tracking, parcel issues, returns, and inquiries.
• Ensure interactions are professional, empathetic, and customer-focused.
• Handle requests efficiently while meeting KPIs and quality standards.
• Collaborate with internal teams to resolve complex cases and document interactions.

Conocimientos

Dutch (native)

English proficiency

Customer service

Communication skills

Problem solving

Team player

Herramientas

CRM software

Ticketing systems

Descripción del empleo

We have launched an exciting Customer Service project at our contact center and are looking for motivated, customer-oriented Dutch-speaking candidates to join our growing team.

If you enjoy helping customers, solving problems, and working in an international environment, this is a great opportunity for you.

No sales — just customer service!

Tasks

Deliver high-quality customer service via phone, email, and ticketing systems.

Assist customers with delivery tracking, parcel-related issues, returns, and general inquiries.

Ensure every interaction provides a professional, empathetic, and customer-focused experience.

Handle customer requests efficiently while meeting KPIs and quality standards.

Collaborate with internal teams to resolve complex customer cases.

Accurately document customer interactions and maintain up-to-date records in internal systems.

Requirements

Native-level Dutch, both written and spoken.

Good command of English for internal communication and training.

Previous experience in customer service, a call center, or a contact center is an advantage.

Excellent communication and problem-solving skills.A customer-first mindset with empathy, patience, and a positive attitude.

Ability to thrive in a fast-paced and dynamic environment.

A collaborative team player who enjoys working with others.

Benefits

A permanent 39-hour per week contract.

From monday to friday from 8hs to 19hs in two shifts and 2 saturdays a month from 8hs to 18hs.

Annual gross salary of €23,173, plus up to €3,480 gross per year in performance bonus.

The opportunity to be part of the launch of an exciting new international project.

A stable position within a growing company.

Paid training and ongoing support to help you succeed.

An international and multicultural work environment.

Excellent opportunities for career growth and internal development.

Join us and become part of an exciting new journey in an international customer service environment!