Dutch-speaking Customer Experience Specialist

personalbro-u-herrmann; Valencia; Presencial; EUR 25.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Office in Valencia

Meals provided at office

Wellness activities

AI learning budget

Mentorship

Personal development workshops

Onboarding programme

Employee events

NIE process support

Product discount 20%

Referral bonus up to €600

Volunteer time off

Donation matching

Dynamic and friendly team

Descripción de la vacante

personalbro-u-herrmann in Valencia is seeking a Dutch-speaking customer support specialist to join our fast-paced team. You will assist Dutch customers via phone, email and live chat, handle inquiries and orders, and resolve product questions with clear, professional communication.

Requirements include native or near-native Dutch and fluent English, at least 1 year in a customer-facing role, strong communication, a proactive mindset and the ability to work across channels.

Formación

• Native or near-native Dutch language skills and fluent English.
• A third language is an advantage
• Minimum 1 year of experience in a fast-paced customer-facing role
• Strong communication and interpersonal skills
• Natural problem-solving ability and a proactive approach to customer issues
• Ability to remain calm and effective under pressure
• Comfortable working with multiple communication channels and systems
• Experience working with KPIs and performance targets
• Strong adaptability and ability to thrive in a dynamic environment
• Open to direct feedback and continuous improvement
• Entrepreneurial and ownership-oriented mindset
• Already based in or near Valencia, Spain
• Valid eligibility to work in Spain / EU work eligibility
• Available to start as soon as possible.

Responsabilidades

• Provide customer support to Dutch-speaking customers via phone, email and live chat
• Handle customer questions, orders and product-related enquiries
• Resolve complex customer cases and identify practical solutions
• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required
• Manage customer cases across multiple channels while maintaining high service and quality standards
• Identify root causes of recurring customer issues and contribute to process improvements
• Maintain accurate customer and case information within the relevant systems
• Meet daily productivity, quality and customer satisfaction KPIs
• Provide clear, calm and professional communication throughout every customer interaction
• Participate in team meetings, 1:1s, workshops and improvement projects
• Actively contribute feedback and ideas to improve the overall customer journey.

Conocimientos

Dutch language

English language

Customer service

Communication skills

Problem solving

Proactive mindset

Multi-channel support

KPI awareness

Adaptability

Herramientas

CRM systems

Descripción del empleo

Start: asap

DUTIES AND RESPONSIBILITIES:

• Provide customer support to Dutch-speaking customers via phone, email and live chat

• Handle customer questions, orders and product-related enquiries

• Resolve complex customer cases and identify practical solutions

• Coordinate with internal teams including Traffic, Design, Production, Finance and external suppliers when required

• Manage customer cases across multiple channels while maintaining high service and quality standards

• Identify root causes of recurring customer issues and contribute to process improvements

• Maintain accurate customer and case information within the relevant systems

• Meet daily productivity, quality and customer satisfaction KPIs

• Provide clear, calm and professional communication throughout every customer interaction

• Participate in team meetings, 1:1s, workshops and improvement projects

• Actively contribute feedback and ideas to improve the overall customer journey.

REQUIREMENTS:

• Native or near-native Dutch language skills and fluent English

• A third language is an advantage

• Minimum 1 year of experience in a fast-paced customer-facing role

• Strong communication and interpersonal skills

• Natural problem-solving ability and a proactive approach to customer issues

• Ability to remain calm and effective under pressure

• Comfortable working with multiple communication channels and systems

• Experience working with KPIs and performance targets

• Strong adaptability and ability to thrive in a dynamic environment

• Open to direct feedback and continuous improvement

• Entrepreneurial and ownership-oriented mindset

• Already based in or near Valencia, Spain

• Valid eligibility to work in Spain / EU work eligibility

• Available to start as soon as possible.

BENEFITS:

• Office-based working environment in Valencia

• Daily breakfast and lunch provided at the office

• Twice-weekly bootcamp in Turia Park

• Annual AI learning budget

• Internal mentorship and development opportunities

• Personal development workshops

• Comprehensive onboarding programme

• Regular employee recognition and company events

• Support with Spanish bureaucracy and NIE process

• 20% employee discount on company products

• Referral bonus of up to €600

• Paid time off for volunteering

• Donation matching programme

• Be part of a dynamic and creative team with positive and friendly atmosphere

• Guidance and tools to reach your full potential

• And much more!!!