Doctor Team Lead

Impress; Barcelona; Presencial; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International travel opportunities

Descripción de la vacante

Impress is seeking a Doctor Trainer to support our doctors across all clinics. You will supervise treatment plans, review cases, and act as the first line of assistance for clinicians and auxiliaries.

You will design training programs, implement processes, and monitor quality and patient experience. Some travel to clinics and HQ in Barcelona is required, with weekend work possible.

Formación

• Dentistry degree or orthodontics specialization and active licensure.
• Experience supervising or coordinating a medical team is required.
• Proficiency with dental imaging and digital tools is expected.

Responsabilidades

• Approve treatment plans, review eligibility, and approve refinements.
• Be the first level of support for the doctors and auxiliaries.
• Create the team and the process for smooth support for the front doctors.
• Be the liaison between the clinics and the HQ in Barcelona.
• Create training and processes for clinical teams.
• Train teams on processes and training techniques.
• Monitor quality reports and NPS and ensure good performance.
• Develop improvement action plans and implement them.
• Monitor clinic time utilization; organize daily quality checks.
• Implement procedures on quality monitoring and compliance.
• Handle escalated patient requests via meetings, calls, or emails.
• Engage in marketing activities, influencer interactions, and photoshoots.

Conocimientos

Leadership

Orthodontics expertise

Digital tools proficiency

Training & development

Client/patient service

Educación

Dental degree / Orthodontics specialization

Herramientas

Patient tracking software

Digital imaging tools

Descripción del empleo

The Impress team is passionate about teeth, digitalization, and customer service. We are looking for a Doctor Trainer to accompany and support our doctors in their daily needs across all our clinics.

What We Offer

• High-end, high-performance technical equipment: .
• Modern, fully renovated dental centers.
• Ongoing training.
• Support from a general practitioner for procedures not related to orthodontics.
• Professional supervision team dedicated to patients, alongside clinical appointments and available 7 days a week via the treatment tracking app.
• International network of colleagues (EU & USA).
• Energetic clinical team that listens to each other.
• Career path and growth opportunities.
• Special discounts on aligner treatments for you and your family.

In This Role, You Will

• Approve treatment plans cases, review eligibility, approve refinements.
• Be the first level of support for the doctors and auxiliaries.
• Create the team and the process for smooth support for the front doctors.
• Be the liaison between the clinics and the HQ in Barcelona.
• Create training and processes.
• Train teams on processes and training techniques.
• Daily monitor quality reports and NPS and ensure good performance.
• Create improvement action plans and implement them.
• Daily monitor utilization and efficiency of time of the clinic teams. Organize daily quality checks.
• Create and implement procedures on quality monitoring of hygienist, auxiliaries, doctors in the use of tools and compliance with processes.
• Solve escalated patient requests and personally work with problem patients via meeting in the clinic, call, video conference or emails.
• Engage in marketing and interviews, receipt of influencers, and photoshoots. This may involve videos for social media.
• Combine work in the office and in the clinic when clinic requires orthodontic knowledge support.
• The work may involve travelling and need to work on weekends.
• Your hard work and drive to succeed will deliver nothing less than impressive results.

What You Need To Be Successful

• Graduate in dentistry or orthodontics, registered with the Dental Association.
• Solid clinical experience, ideally with aligners and digital technologies.
• Experience in supervising or coordinating a medical team.
• Proficiency in digital tools and patient tracking software.
• Ability to supervise and validate treatment plans and manage complex cases.
• Natural leadership, organizational skills, and excellent communication skills.
• Focus on patient excellence and continuous improvement.
• Professional English, proficiency in an additional language will be considered an asset.
• Willingness to travel frequently to all of our clinics at an international level.