Care Operations Specialist

Impress; Barcelona; Presencial; EUR 28.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

International team

Barcelona HQ

40h/week

Health & treatment benefits

Growth opportunities

Collaborative culture

Diverse teams

Descripción de la vacante

Impress, a leading orthodontics group, is seeking a Customer Support specialist at our Barcelona headquarters. You will assist patients across video, email, SMS, WhatsApp, and live chat, booking appointments and guiding them through their treatment journey.

Fluent English and at least one of Italian, German, or French are required, plus strong communication and teamwork. The role is on-site, 40 hours per week with two Saturdays per month, in a dynamic, international office environment.

Formación

• Experience in a similar position.
• Fluent English and at least one of Italian, German or French.
• Strong communication and interpersonal skills.

Responsabilidades

• Deliver an excellent customer experience to each patient.
• Ensure that every call, email, and meeting leaves our patients happy.
• Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
• Provide customer support through video, audio, emails, SMS, WhatsApp, and live chat.
• Make calls, book and confirm appointments, and follow up with patients.
• Explain our product and guide customers through the process and timelines.
• Clarify requirements and help patients complete documentation as needed.
• Proactively recognize and report trends and potential weaknesses.
• Contribute to the improvement of our products and processes.
• Help create solutions to enhance the customer journey.
• Work with teammates to foster a positive and energetic atmosphere.

Conocimientos

Fluent English

Italian

German

French

Spanish (bonus)

Descripción del empleo

We are Impress. We believe everyone deserves a smile they’ll love.

We are the largest chain of ortho clinics with fully digital processes in Europe. We have revolutionized the invisible orthodontic sector with the best team of professionals specialized in making people smile and using the latest technology for the diagnosis, treatment, and follow-up of all cases.

Our business model, a true combination of medical expertise and digitalization has been recognized in the top fastest-growing HealthTech companies by Forbes and we are currently listed as a LinkedIn Top 10 start-up!

Born in Barcelona in 2019, we’ve grown to pioneer leading care, flagship clinics and state-of-the-art tech across 10 countries and more than 120 locations and we are expanding fast! Our aim is to improve people’s health and quality of life across the globe.

Location:

This position is based on-site at our headquarters in Barcelona (Spain). You’ll be working closely with our international marketing team in a dynamic, collaborative office environment.

Responsibilities

• Deliver an excellent customer experience to each and every one of our patients
• Ensure that every call, email, and meeting leaves our patients happy
• Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.
• Customer Support: Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat.
• Make calls, book and confirm appointments, and follow up with patients.
• Explain our product and guide customers through the process and timelines.
• Clarify requirements and help our patients complete documentation as needed.
• Proactively recognize and report trends and potential weaknesses.
• Contribute to the improvement of our products and processes.
• Help create solutions to enhance the customer journey.
• Work with your teammates to foster a positive and energetic atmosphere.

What you need to be successful:

• Experience in a similar position.
• Fluent level of English and at least one of the following languages: Italian, German, French. Spanish is a plus!
• Self-discipline and motivation to learn.
• Commitment and goal orientation.
• Excellent communication and interpersonal skills.
• Team spirit and a proactive attitude.

What we offer

• International team! You will work with people from all over the world, at our Barcelona headquarters in the Eixample district.
• Working hours: 40h/week, 10:00 to 19:00, + 2 Saturdays per month.
• Benefits with our treatments, aligners, and products.
• Opportunity to grow in an innovative company and Top International Scale Up.
• Collaborative work environment and positive culture.
• International and diverse teams.