Digital Customer Success & Adoption Lead

Technogym; Málaga; Híbrido; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

Technogym is seeking a Customer Success & Digital Account to drive adoption of its Digital portfolio across a global client base. You will act as a trusted advisor to customers and internal teams, supporting revenue growth and successful deployment of digital solutions.

The role blends office work with on-site visits to train and guide customers, strengthening long-term relationships and contributing to business success.

Formación

• Experience in customer success or digital solution sales is preferred.
• Strong ability to present solutions and articulate value to clients.

Responsabilidades

• Lead onboarding, implementation, and training for Technogym digital products.
• Drive adoption of the Digital portfolio, boosting satisfaction and retention.
• Support pre-sales activities with product presentations and digital solution expertise.
• Develop customer success stories and best practices to demonstrate value.
• Organize webinars, workshops, and educational events for clients and partners.
• Manage digital sales forecasts and pipeline activities with a proactive approach.
• Monitor market trends, competitors, products, and pricing to provide business insights.
• Promote initiatives to improve customer satisfaction, engagement, and retention.
• Support product launches and commercial initiatives to maximize opportunities.
• Build long-term relationships with global clients across functions.

Conocimientos

Account management

Solution selling

Customer success

Training delivery

Presentation skills

Descripción del empleo

Technogym is seeking a Customer Success & Digital Account to drive adoption of its Digital portfolio across a global client base. You will act as a trusted advisor to customers and internal teams, supporting revenue growth and successful deployment of digital solutions.

The role blends office work with on-site visits to train and guide customers, strengthening long-term relationships and contributing to business success.