Customer Success & Digital Account - Málaga

Technogym; Málaga; Híbrido; EUR 42.000 - 65.000; Jornada completa

Descripción de la vacante

Technogym is seeking a Customer Success & Digital Account to drive adoption of its Digital portfolio across a global client base. You will act as a trusted advisor to customers and internal teams, supporting revenue growth and successful deployment of digital solutions.

The role blends office work with on-site visits to train and guide customers, strengthening long-term relationships and contributing to business success.

Formación

• Experience in customer success or digital solution sales is preferred.
• Strong ability to present solutions and articulate value to clients.

Responsabilidades

• Lead onboarding, implementation, and training for Technogym digital products.
• Drive adoption of the Digital portfolio, boosting satisfaction and retention.
• Support pre-sales activities with product presentations and digital solution expertise.
• Develop customer success stories and best practices to demonstrate value.
• Organize webinars, workshops, and educational events for clients and partners.
• Manage digital sales forecasts and pipeline activities with a proactive approach.
• Monitor market trends, competitors, products, and pricing to provide business insights.
• Promote initiatives to improve customer satisfaction, engagement, and retention.
• Support product launches and commercial initiatives to maximize opportunities.
• Build long-term relationships with global clients across functions.

Conocimientos

Account management

Solution selling

Customer success

Training delivery

Presentation skills

Descripción del empleo

As a Customer Success & Digital Account, you will drive adoption of Technogym's Digital portfolio, boosting satisfaction, engagement and retention. You act as a trusted advisor to customers and internal teams, supporting commercial growth and successful deployment of digital solutions. The role blends office work with on-site visits to train and guide customers, strengthening long-term relationships while contributing to revenue and business success. You will shape the value of the Digital Ecosystem for a global client base and collaborate across functions to scale impact.

• Achieve digital and consulting sales and profitability targets.
• Support the sales team during pre-sales and sales activities with product presentations and digital solution expertise.
• Lead customer onboarding, implementation, and training to ensure successful adoption of Technogym digital products.
• Develop customer success stories and best practices demonstrating value of digital solutions for member attraction and retention.
• Organize webinars, workshops, and educational events promoting Technogym's digital ecosystem.
• Manage digital sales forecasts and pipeline activities with a structured, proactive approach.
• Monitor market trends, competitors, products, and pricing to provide business insights.
• Promote initiatives to improve customer satisfaction, engagement, and retention.
• Support product launches and commercial initiatives to maximize opportunities.
• Passion for fitness, proactive and ethical mindset.
• Experience in or strong interest in the fitness industry (desirable).
• Excellent account management, solution selling, strategic thinking, and relationship skills.
• relationship-building
• proactive mindset
• ethical approach
• product presentations
• onboarding and training delivery