Customer Success & Digital Account

Technogym S.p.A.; Valencia; Presencial; EUR 42.000 - 60.000; Jornada completa

Descripción de la vacante

Technogym S.p.A. seeks a Customer Success & Digital Account to drive adoption of our Digital portfolio, maximize satisfaction and retention.

The role blends on-site customer visits with hybrid office work, supporting both sales and implementation of digital solutions to grow revenue and long‑term success. You will act as a trusted advisor to customers and internal teams, leading onboarding, training, and value realization.

Formación

• Strong relationship skills and international approach desirable.

Responsabilidades

• Drive growth and adoption of Technogym's Digital portfolio, maximizing customer satisfaction, engagement, and retention.
• Act as a trusted advisor for customers and internal stakeholders, supporting commercial development and successful implementation of digital solutions.
• Lead onboarding, implementation, and training activities to ensure successful adoption of digital products.
• Develop customer success stories and best practices to demonstrate value of digital solutions for member attraction and retention.
• Organize webinars, workshops, and educational events to promote Technogym's digital ecosystem.
• Monitor market trends, competitors, products, and pricing to provide insights.

Descripción del empleo

Technogym inspires 70million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the Healthness lifestyle of exercise, a balanced diet, and a positive mental approach, AI Tracking & Longevity, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. It has been selected as Official Supplier to 10 editions of the Olympic Games - from Sydney 2000 to Milano Cortina 2026.

Suppose you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams. In that case, you have the right spirit to join Technogym because you have the IMBESTIO! You will naturally fit our culture if you work out and live a healthy lifestyle, are proactive, determined, and are digitally savvy. Move with us for a better world!

Your Role

As aCustomer Success & Digital Account, you will drive the growth and adoption of Technogym's Digital portfolio, maximizing customer satisfaction, engagement, and retention.

You will act as a trusted advisor for customers and internal stakeholders, supporting both commercial development and successful implementation of digital solutions. Your mission will be to ensure customers fully leverage the value of the Technogym Digital Ecosystem while contributing to revenue growth and long-term business success.

This is a hybrid role, combining office-based work with regular on-site visits to customers and operators. This direct interaction will be essential for providing training, guidance, and support, ensuring successful adoption of Technogym's digital solutions and fostering long-term customer relationships.

Your Impact

• Achieve Digital and Consulting sales and profitability targets.
• Support the sales team during pre-sales and sales activities, delivering product presentations and digital solution expertise.
• Lead customer onboarding, implementation, and training activities to ensure successful adoption of Technogym digital products.
• Develop customer success stories and best practices that demonstrate the value of digital solutions in driving member attraction, retention, and secondary revenue generation.
• Organize webinars, workshops, and educational events to promote Technogym's digital ecosystem.
• Manage digital sales forecasts and pipeline activities with a structured and proactive approach.
• Monitor market trends, competitors, products, and pricing to provide valuable feedback and business insights.
• Promote initiatives aimed at improving customer satisfaction, engagement, and retention.
• Support product launches and commercial initiatives to maximize business opportunities.

About You

Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. Experience of, or a proven interest in the fitness industry is highly desirable, along with excellent account management/solution selling/strategic thinking/relationship skills.

What you should bring:

• Achieve Digital and Consulting sales and profitability targets.
• Support the sales team during pre-sales and sales activities, delivering product presentations and digital solution expertise.
• Lead customer onboarding, implementation, and training activities to ensure successful adoption of Technogym digital products.
• Develop customer success stories and best practices that demonstrate the value of digital solutions in driving member attraction, retention, and secondary revenue generation.
• Organize webinars, workshops, and educational events to promote Technogym's digital ecosystem.
• Manage digital sales forecasts and pipeline activities with a structured and proactive approach.
• Monitor market trends, competitors, products, and pricing to provide valuable feedback and business insights.
• Promote initiatives aimed at improving customer satisfaction, engagement, and retention.
• Support product launches and commercial initiatives to maximize business opportunities.

Technogym is an Equal Opportunities Employer

Technogym is an equal opportunities employer. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true!

Products and services supplied in USA and CANADA by TECHNOGYM USA Corp. 700 US Highway 46 East, Fairfield, New Jersey 07004 Fully paid up capital USD 3.500.000 Website operated by TECHNOGYM S.p.A. VIA CALCINARO 2861, 47521 CESENA (FC). Fiscal code and VAT: 06250230965 Certified Electronic Mail (PEC): [e-mail] Company registration number at the Forlì-Cesena Register, REA 315187 Fully paid up capital Euro 10.066.375,00 Siae License 201500000083