Desktop Support Engineer - Madrid

ESP Global Services; Madrid; Presencial; EUR 30.000 - 42.000; Jornada completa

Descripción de la vacante

ESP Global Services in Madrid is seeking an IT Support Engineer to troubleshoot hardware, software, and network issues across enterprise IT operations. This is an early-career role with hands-on problem solving and on-site work from Monday to Friday.

You will support Windows environments, Active Directory, and Office 365 while collaborating with a global team to keep business running smoothly.

Formación

• 3+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting.
• Proficient Spanish and English (C1 - C2)
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Advantage: Basic knowledge of LAN-WAN setups and concepts

Responsabilidades

• Install, troubleshoot, and repair desktops, laptops, and peripherals.
• Perform some Smart Hands support for networking hardware.
• Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
• Manage Active Directory tasks.
• Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).

Conocimientos

IT infrastructure support

Windows OS

Active Directory

Networking basics

Bilingual Spanish/English

Herramientas

Office 365

Descripción del empleo

About the job

Join our team as an IT Support Engineer and support enterprise IT operations with hands-on troubleshooting of hardware, software, and network issues. This is a great opportunity for an early-career professional to develop your IT career.

Brief Description

About the job: Join our team as an IT Support Engineer and support enterprise IT operations with hands-on troubleshooting of hardware, software, and network issues. This is a great opportunity for an early-career professional to develop your IT career. If you\'re working today as an IT helpdesk, IT support, onsite technical support, desktop support engineer, IT technician or ICT service desk, apply for your great next move. Your support helps keep global business running and makes a difference every day! Working on-site in Madrid from Monday to Friday from 9 am to 5 pm.

What Will You Do

• Install, troubleshoot, and repair desktops, laptops, and peripherals.
• Perform some Smart Hands support for networking hardware.
• Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
• Manage Active Directory tasks.
• Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi-Fi).

What will you bring to ESP?

• 3+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting
• Proficient Spanish and English (C1 - C2)
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Advantage: Basic knowledge of LAN-WAN setups and concepts

Why join us?

• Career Growth: Expand your IT skills with hands-on enterprise experience and exposure to complex technical support scenarios.
• Diverse Team: Work in a global, innovative environment.
• Impactful Role: Keep businesses running smoothly with your IT expertise.
• Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

Who Are We

ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day-to-day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?