Information Technology Support Engineer

Sharp Brains; Arbo; Presencial; EUR 22.000 - 36.000; Jornada completa

Descripción de la vacante

Sharp Brains is seeking a DSS L1 Desktop Support professional to join our on-site team in Madrid. You will provide Level 1 desktop support for hardware, software, and network issues, ensuring quick troubleshooting and user satisfaction.

You will handle password resets, AD tasks, VPN setup, and maintain accurate incident records while meeting SLA requirements. 1–3 years of experience and strong communication are preferred.

Formación

• 1–3 years in Desktop/IT support.
• Proficient with Windows 10/11.
• Basic networking knowledge (IP, DNS, DHCP).
• Experience with Active Directory and user management.
• Strong communication and customer service; able to work onsite independently.

Responsabilidades

• Provide Level 1 desktop support for hardware, software, and network issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business apps.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Support printers, scanners, and other end-user devices.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex issues to Level 2/3 teams.
• Ensure timely resolution in line with SLA requirements.

Conocimientos

Windows 10/11

Active Directory

Networking basics

Troubleshooting

Customer service

On-site work

Herramientas

Ticketing system

MS Office

Descripción del empleo

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.

Work Mode: On-Site

Employment Type: B2B/ Freelance Contract

Location: Madrid, Spain

Job Responsibilities

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements

Required Skills & Experience

• 1-3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment