Information Technology Support Engineer

Sharp Brains; O Chazo; Presencial; EUR 22.000 - 30.000; A tiempo parcial

Descripción de la vacante

Sharp Brains is seeking a DSS L1 desktop support professional to join our on-site team in Madrid, Spain. This freelance/B2B role covers hardware, software, and network issues, with a focus on timely resolutions and adherence to SLA.

Responsibilities include Windows 10/11 troubleshooting, Active Directory tasks, email and VPN setup, device provisioning, and incident logging. The ideal candidate has 1–3 years in IT support, strong customer service, and the ability to work independently on-site.

Formación

• 1–3 years of experience in Desktop Support / IT Support.
• Strong knowledge of Windows 10/11 environment.
• Basic understanding of networking concepts (IP, DNS, DHCP).
• Experience with Active Directory and user account management.
• Good troubleshooting and problem-solving skills.
• Strong communication and customer service skills.
• Ability to work independently in an on-site environment.

Responsabilidades

• Provide Level 1 desktop support for hardware, software, and network-related issues.
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support printers, scanners, and other end-user equipment.
• Handle password resets and basic Active Directory tasks.
• Configure email accounts and assist with VPN connectivity.
• Log, track, and update incidents in the ticketing system.
• Escalate complex technical issues to Level 2/Level 3 teams.
• Ensure timely resolution in line with SLA requirements.

Conocimientos

Windows 10/11

Desktop Support

Active Directory

Networking basics

Customer service

On-site support

Troubleshooting

Descripción del empleo

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.

Work Mode: On-Site

Employment Type: B2B/ Freelance Contract

Location: Madrid, Spain

Job Responsibilities

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements

Required Skills & Experience

• 1-3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment