Information Technology Support Engineer

Sharp Brains; Valencia; Presencial; EUR 18.000 - 28.000; Jornada completa

Descripción de la vacante

Sharp Brains is seeking a DSS L1 (Desktop Support Services - Level 1) professional for an on-site support role in Madrid, Spain. The candidate will provide Level 1 desktop support for hardware, software, and network issues, with on-site presence and B2B/freelance contract terms.

The role requires strong Windows 10/11 knowledge, basic networking, and experience with Active Directory. Excellent troubleshooting and customer service skills are essential to meet SLA expectations.

Formación

• 1-3 years of desktop/IT support experience.
• Proficient with Windows 10/11.
• Basic networking concepts (IP, DNS, DHCP).
• Experience with Active Directory and user management.
• Strong troubleshooting and customer service skills.
• Ability to work independently on-site.

Responsabilidades

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements

Conocimientos

Windows 10/11

Networking basics

Active Directory

Troubleshooting

Communication & customer service

Independent work

Descripción del empleo

We are currently looking for a DSS L1 (Desktop Support Services - Level 1) professional to join our team on an on-site support role.

Work Mode: On-Site

Employment Type: B2B/ Freelance Contract

Location: Madrid, Spain

Job Responsibilities

• Provide Level 1 desktop support for hardware, software, and network-related issues
• Troubleshoot Windows OS, MS Office, Outlook, and standard business applications
• Install, configure, and maintain desktops, laptops, and peripheral devices
• Support printers, scanners, and other end-user equipment
• Handle password resets and basic Active Directory tasks
• Configure email accounts and assist with VPN connectivity
• Log, track, and update incidents in the ticketing system
• Escalate complex technical issues to Level 2/Level 3 teams
• Ensure timely resolution in line with SLA requirements

Required Skills & Experience

• 1-3 years of experience in Desktop Support / IT Support
• Strong knowledge of Windows 10/11 environment
• Basic understanding of networking concepts (IP, DNS, DHCP)
• Experience with Active Directory and user account management
• Good troubleshooting and problem-solving skills
• Strong communication and customer service skills
• Ability to work independently in an on-site environment