On-Site Desktop Support Engineer (2 Days/Week) – Malaga

Sharp Brains; Málaga; Presencial; EUR 28.000 - 37.000; Jornada completa

Descripción de la vacante

Sharp Brains in Málaga, Spain seeks a Desktop Support Engineer Level 1 for on-site support. The role is a B2B/Freelance contract requiring presence two days per week to handle end-user hardware, software, and connectivity issues.

Responsibilities include imaging, IMAC tasks, asset tracking with SCCM/Intune, ServiceNow, and Active Directory. English and local language skills are expected, with VIP onsite involvement during escalations.

Formación

• Experience delivering end-to-end desktop support in enterprise environments.
• Proficient with OS imaging, hardware swaps, and software patching.
• Familiar with SCCM/Intune for asset tracking and remote assistance.

Responsabilidades

• Provide end-to-end desktop and laptop troubleshooting for hardware, software and connectivity issues.
• Perform IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
• Manage device lifecycle including configuration, patching, OS imaging and hardware replacements.
• Deliver support using SCCM, Intune and ServiceNow for tickets and remote assistance.
• Administer approved software installations, updates and security patches.
• Offer remote and deskside support for MS Office, Outlook and VPN clients.
• Ensure security policy compliance and antivirus monitoring on endpoints.
• Provide VIP onsite support during escalations or outages.
• Support printers, scanners and peripherals; perform routine maintenance.
• Assist with Active Directory tasks and basic user account management.
• Document incident resolutions and maintain hardware inventory and guides.
• Work with Windows environments, mobile device support and ITIL processes.

Conocimientos

Desktop support

Imaging & OS deployment

Remote & on-site support

ITIL practices

Herramientas

SCCM

Intune

ServiceNow

Active Directory

VPN

Descripción del empleo

Sharp Brains in Málaga, Spain seeks a Desktop Support Engineer Level 1 for on-site support. The role is a B2B/Freelance contract requiring presence two days per week to handle end-user hardware, software, and connectivity issues.

Responsibilities include imaging, IMAC tasks, asset tracking with SCCM/Intune, ServiceNow, and Active Directory. English and local language skills are expected, with VIP onsite involvement during escalations.