Desktop Engineer

Esp-Global-Services-3; Madrid; On-site; EUR 20,000 - 24,000; Part time

Benefits offered by this job

25 days holiday

Voucher-based platform access

ESP Learning Platform with cert paths

Career growth opportunities

Diverse global team

Impactful IT work

Job summary

ESP Global Services is seeking an IT Support Engineer to join on-site in Madrid, providing hands-on troubleshooting for hardware, software, and network issues. This is an early-career opportunity within a growing enterprise IT team.

You will support in Windows, Office 365, and networking contexts, performing basic AD tasks and LAN/WAN/VPN/Wi‑Fi troubleshooting. The role is a fixed-term, 12-month contract with daily onsite work from 9:00 to 18:00.

Qualifications

• 3+ years of IT infrastructure support experience.
• Proficient Spanish and English (B2 level).
• Strong Windows operating system knowledge.
• Experience with Microsoft 365 troubleshooting.
• Wireless networking knowledge.
• Basic LAN/WAN knowledge.
• Active Directory experience.

Responsibilities

• Install, troubleshoot and repair desktops, laptops, and peripherals.
• Provide hands-on networking hardware support.
• Troubleshoot Windows, iOS, Android OS, software installs and security updates.
• Perform Active Directory tasks.
• Resolve basic LAN/WAN/VPN/Wi‑Fi connectivity issues.

Skills

IT infrastructure support

Windows OS

Active Directory

Office 365

Wireless networking

Network protocols

LAN/WAN

Spanish & English (B2)

Tools

Office 365 troubleshooting

Windows OS

Job description

• Job Category Desktop Support, Service Desk and IT Helpdesk
• Employee Type ESP - Fixed Term Employee
• Manage Others No

Contact information

• Contact Name Talent Acquisition Team
• Contact Email [e-mail]

Description

€22 157,19 per annum - An initial contract of 12 months with the possibility of renewal

Join our team as an IT Support Engineer and support enterprise IT operations with hands‑on troubleshooting of hardware, software, and network issues. This is a great opportunity for an early‑career professional to develop your IT career.

If you're working today as an IT helpdesk, IT support, onsite technical support, desktop support engineer, IT technician or ICT service desk, apply for your great next move. Your support helps keep global business running and makes a difference every day!

Working on‑site in Madrid from Monday to Friday from 9 am to 18 pm.

What will you do:

• Install, troubleshoot, and repair desktops, laptops, and peripherals.
• Perform some Smart Hands support for networking hardware.
• Troubleshoot within Windows / iOS / Android OS support, software installations, and security updates.
• Manage Active Directory tasks.
• Troubleshoot basic network connectivity issues (LAN, WAN, VPN, Wi‑Fi).

What will you bring to ESP?

• 3+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting
• Proficient Spanish and English (B2 level)
• Good command of Windows O/S
• Microsoft Office 365 troubleshooting experience
• Wireless networking knowledge
• Understanding of network protocols, server hardware and configurations
• Experience with Active Directory
• Advantage: Basic knowledge of LAN‑WAN setups and concepts

Salary €22 157,19 per annum

Holiday entitlement 25 days

Access to a voucher‑based platform on your interests (travel, wellness, sports and more)

Continuous training and access to our ESP Learning Platform with pathways to certification.

• Career Growth: Expand your IT skills with hands‑on enterprise experience and exposure to complex technical support scenarios.
• Diverse Team: Work in a global, innovative environment.
• Impactful Role: Keep businesses running smoothly with your IT expertise.
• Wide Exposure: Gain valuable experience across multiple industries and clients to grow your technical and professional toolkit.

Who are we:

ESP Global Services is a leading provider of customized IT support solutions to clients across the globe. From delivering seamless day‑to‑day IT support to managing complex technology projects, we are trusted by global businesses and the aviation industry to meet demanding service levels and security requirements.

Join a team that prioritizes excellence—our ISO 9001 certification reflects our commitment to quality and superior customer service.

ESP Global Services is an equal opportunity employer, and we value collaboration, passion, and drive for development. What about you?