Deskside Engineer - Client Site (Madrid)

HCLTech; Madrid; Presencial; EUR 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Permanent contract

Private health and life insurance

Mon-Fri working hours

Descripción de la vacante

HCLTech is seeking a Deskside Support Engineer to provide on-site IT support at a client's location in Madrid. This is a client-facing role, requiring strong communication and stakeholder management skills.

The successful candidate will act as an occasional point of contact for end-user IT issues and will deliver high-quality technical support services. The role requires fluent Spanish and English, with a permanent contract and standard Monday–Friday working hours.

Formación

• Minimum 2.5 years of technical experience providing end-user IT support.
• Experience working in a client-facing environment with strong communication.
• Ability to manage priorities and work independently in a live setting.

Responsabilidades

• Provide hands-on deskside support to end users at the client site.
• Troubleshoot and resolve hardware, software, and workplace IT issues.
• Act as on-site point of contact for IT-related requests when required.
• Deliver a consistently high level of customer service in a client-facing environment.
• Communicate clearly with users and stakeholders in Spanish and English.
• Log, update, and resolve tickets in line with SLAs and processes.
• Escalate complex issues appropriately while maintaining ownership and follow-up.

Conocimientos

End-user IT support

Communication skills

Stakeholder management

Independent worker

Herramientas

ITSM tools

ITIL practices

Microsoft 365

Windows

Descripción del empleo

HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around Digital, Engineering and Cloud and powered by a broad portfolio of technology services and products (from our HCL Software division). We work with clients across all major verticals including Financial Services, Manufacturing, Technology and Services, Telecom and Media, Retail and CPG, Life Sciences and Healthcare and Public Services. Consolidated revenues as of 12 months ending June 20, 2022 totaled $11.8 billion. To learn how we can supercharge progress for you, visit hcltech.com

About the Role

We are seeking a Deskside Support Engineer to provide on‑site IT support at one of our client’s locations in Madrid. This is a client‑facing role, requiring strong communication and stakeholder management skills. The successful candidate will act as an occasional point of contact for end‑user IT issues and will deliver high‑quality technical support services.

Key Responsibilities

• Provide hands‑on deskside support to end users at the client site
• Troubleshoot and resolve hardware, software, and workplace IT issues
• Act as an on‑site point of contact for IT‑related requests when required
• Deliver a consistently high level of customer service in a client‑facing environment
• Communicate clearly with users and stakeholders in Spanish and English
• Log, update, and resolve tickets in line with agreed SLAs and processes
• Escalate complex issues appropriately while maintaining ownership and follow‑up

Required Experience & Skills

• Minimum 2.5 years of technical experience providing end‑user IT support
• Strong communication and interpersonal skills
• Comfortable working directly with clients and stakeholders
• Ability to work independently and manage priorities in a live environment

Nice to Have

• Experience supporting enterprise environments
• Familiarity with IT service management tools and ITIL practices
• Exposure to Microsoft 365, Windows, and workplace technologies

Required Language Thresholds:

• Fluent in Spanish

Why Us

• Permanent contract
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday

Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.