Debt Mediation Specialist – Polish Language Required

Alpega; Sant Cugat del Vallès; Vor Ort; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

Jobtailor in Sant Cugat del Valle8s is seeking a mediation support specialist to handle customer payment mediations and monitor overdue invoices in line with company policies.

You will ensure accurate case tracking, generate weekly and monthly reports, and collaborate with the mediation supervisor and customer service to manage default customers. Fluency in Polish and Spanish/English is required, with a proactive, precise mindset and CRM experience valued.

Qualifikationen

• Previous experience in customer support with debt mediation or incident management.
• Polish language fluency at C2 level, both spoken and written.
• Spanish and English fluency at C1 level.
• Resourceful and highly motivated with focus on client satisfaction.
• Team player able to collaborate across functions to achieve goals.
• High accuracy standards.
• Experience with Salesforce/CRM is a plus.

Aufgaben

• Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.
• Monitoring open mediation cases through weekly and monthly reports.
• Monitoring default customers.
• Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers.
• Monitoring the notified payment guarantees through weekly and monthly reports.
• Meet defined department goals and activity metrics.
• Perform other assigned tasks and duties necessary to support the Mediation Department.

Kenntnisse

Polish proficiency (C2)

Spanish proficiency (C1)

English proficiency (C1)

Customer service

Team collaboration

Tools

Salesforce CRM

Jobbeschreibung

Responsibilities

• Handling payment mediations among customers, solving incidents regarding their overdue and outstanding invoices in accordance with the company’s policies.


• Monitoring open mediation cases through weekly and monthly reports.


• Monitoring default customers.


• Communicate & follow up effectively with the mediation supervisor and the customer service department regarding default customers.


• Monitoring the notified payment guarantees through weekly and monthly reports.


• Meet defined department goals and activity metrics.


• Perform other assigned tasks and duties necessary to support the Mediation Department.

Requirements

• Previous experience working in customer support with debt mediation or incident management


• Fluent Polish (C2), spoken and written, is required.


• Fluent (C1) level of Spanish and English


• Resourceful and highly motivated, with a focus on client satisfaction.


• Team player and able to build good relationships across functions and collaborate to achieve shared goals.


• High accuracy standards.


• Experience will Salesforce/CRM will be a plus.