Danish-Speaking Onsite Customer Support Specialist

Concentrix Spain Business Process Outsourcing S.L.U.; Barcelona; On-site; EUR 22,000 - 27,000; Full time

Benefits offered by this job

Bring-a-friend bonus

Full paid training

Career development programs

Job summary

Concentrix Spain Business Process Outsourcing S.L.U. in Spain is seeking a Danish-speaking Customer Service Representative to join our on-site team in Barcelona, Valencia or Malaga.

You will handle incoming contacts via phone, email, chat, and other alerts, resolving requests within SLA and maintaining product knowledge for client applications. The role requires Danish and English proficiency, about one year of customer service experience, and IT familiarity (Windows/MS Office).

Qualifications

• Proficient or bilingual in Danish and fluent in English.
• 1 year working experience in Customer Service.
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.
• Good disposition to work in a customer service environment.
• Can take ownership and progress calls to resolution or to escalated call to resolution.
• Experience in the automotive industry.
• Working experience with electric vehicles or possess your own

Responsibilities

• Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands.
• Log call details onto call management systems and provide response and resolution within SLA.
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Ensure contractual SLA is maintained.
• Provide cover for other Agents in their absence, either within the same team or across teams.
• Understand and comply with administrative duties including holiday, sickness and overtime.
• Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Skills

Danish language and English fluency

Customer service experience

IT knowledge (Windows / MS Office)

Customer service mindset

Ownership and call resolution

Automotive industry experience

EV experience

Tools

Windows / MS Office

Job description

Concentrix Spain Business Process Outsourcing S.L.U. in Spain is seeking a Danish-speaking Customer Service Representative to join our on-site team in Barcelona, Valencia or Malaga.

You will handle incoming contacts via phone, email, chat, and other alerts, resolving requests within SLA and maintaining product knowledge for client applications. The role requires Danish and English proficiency, about one year of customer service experience, and IT familiarity (Windows/MS Office).