Danish speaking Customer Support Representative

The Lemon Consulting; Valencia; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent remuneration

Raise after 7 months

Mon-Fri 08:00-17:00

Dynamic team atmosphere

23 days leave

Career guidance

Descripción de la vacante

The Lemon Consulting is hiring a Customer Support Representative in Valencia, Spain. The role is on-site (Mon-Fri) with a focus on handling customer inquiries and maintaining product knowledge. You will manage calls, emails, and chats, ensuring timely resolution within SLA and supporting team initiatives.

Required: Danish fluency, English at least B2, 1 year in customer service, and familiarity with Windows and MS Office. Automotive experience is a plus and a dynamic team environment awaits.

Formación

• Native or fluent in Danish (written and spoken).
• English proficiency at least B2.
• Minimum 1 year in customer service.
• Experience in automotive sector is a plus.
• Familiar with Windows, MS Office and internet settings.

Responsabilidades

• Handle incoming customer inquiries via phone, email, chat, or alerts and address needs promptly.
• Document call details and ensure timely responses within SLA.
• Maintain knowledge of services and products, including EV-related offerings.
• Escalate issues to seniors as needed and follow escalation procedures.

Conocimientos

Danish fluency

English B2

Customer service

IT platforms

Herramientas

Windows OS

MS Office

Descripción del empleo

Position: Customer Support Representative

Location: Barcelona/Malaga/Valencia, Spain

Employment type: Full-time

Work model: on-site

DUTIES AND RESPONSIBILITIES

• Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently
• Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
• Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
• Escalate any potential service issues to the senior team members, as needed.
• Adhere to all project processes and procedures
• Ensure compliance with the contractual SLA
• Provide coverage for other Agents in their absence, whether within the same team or across different teams
• Collaborate with the team on specific projects, when requested
• Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
• Participate in regular team meetings
• Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.

REQUIREMENTS

• Native / fluent in Danish both verbal and written. Proficiency in English (minimum B2 level)
• A minimum of 1 year of customer service experience is required
• experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
• Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
• Strong aptitude for working in a customer service environment
• Excellent customer care skills, with the ability to listen to and understand customer needs
• Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.

OFFER

• Excellent remuneration package based on experience, skills and performance
• Higher salary from the 7th month
• Working schedule: Monday to Friday, 08:00 AM - 05 PM
• Be part of a dynamic and creative team with positive and friendly atmosphere
• 23 working days of paid annual leave
• Guidance and tools to reach your full potential.