Danish-Speaking Customer Service Representative

Kats Recruitment; Valencia; Presencial; EUR 20.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance

Fully paid initial training

Meal allowance

On-site workspace

Descripción de la vacante

Kats Recruitment seeks a Danish-speaking Customer Service Representative to join an international team supporting leading EV brands. On-site in Barcelona, Benalmádena, or Valencia, you will be the primary contact for customers, delivering high-quality support and practical solutions.

Requirements include native or proficient Danish and fluent English, at least 1 year in customer service, and basic IT skills.

Formación

• Minimum 1 year in a customer service role.
• Experience in automotive or EV sector is a strong advantage.
• Native or proficient level in Danish, plus fluent English.

Responsabilidades

• Handle inbound customer inquiries across phone, email, chat, and digital channels.
• Log all cases accurately within the system and resolve issues within SLAs.
• Develop and maintain in-depth product knowledge related to EV sector.
• Collaborate with colleagues to ensure seamless coverage during peak workloads.
• Perform administrative tasks including attendance tracking and scheduled sessions.
• Participate in process improvement initiatives guided by team supervisors and mentors.

Conocimientos

Danish language

English

Customer service

Herramientas

MS Office

Descripción del empleo

Job Title: Danish-Speaking Customer Service Representative
Location: Barcelona, Benalmádena (Málaga), or Valencia, Spain (On-site)
Employment Type: Full-time (39 hours/week, Mon-Fri, 09:00-18:00)

About the Role

We are seeking a Danish-speaking Customer Service Representative to join an international team supporting leading electric vehicle brands. Based on-site in Barcelona, Benalmádena, or Valencia, you will serve as the primary point of contact for customers, delivering high-quality support and innovative solutions.

Key Responsibilities

• Handle inbound customer inquiries across phone, email, chat, and digital channels.
  
• Log all cases accurately within the system and resolve issues within defined Service Level Agreements (SLAs).
  
• Develop and maintain in-depth product knowledge related to the electric vehicle sector.
  
• Collaborate with colleagues to ensure seamless coverage during peak workloads or absences.
  
• Perform administrative tasks including attendance tracking and scheduled sessions.
  
• Participate in process improvement initiatives guided by team supervisors and mentors.
  

Requirements

• Languages: Native or proficient level in Danish, plus fluent English.
  
• Experience: Minimum 1 year in a customer service role. Experience in the automotive or electric vehicle sector is a strong advantage.
  
• Technical Skills: Basic IT proficiency (MS Office, Windows navigation, general internet configuration).
  
• Soft Skills: Proactive mindset, strong problem-solving ability, collaboration, and adaptability.
  

Key Benefits & Offer

• Competitive Package: €21,700 annual gross base salary + performance bonuses + meal allowance
  
• Relocation Assistance:relocation payment after completing the first month.
  
• Training & Development: Fully paid initial training, ongoing skill development, and structured career growth programs.
  
• Work Environment: Modern on-site workspace within a diverse, multicultural team.
  
• Schedule: Fixed Monday-Friday shift (09:00-18:00).