Danish-Speaking Customer Support Pro (On-Site)

The Lemon Consulting; Barcelona; Presencial; EUR 24.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remuneration package based on 경험

Salary raise after 7 months

Mon-Fri 08:00-17:00 schedule

Friendly team atmosphere

23 days paid leave

Career guidance and tools

Descripción de la vacante

The Lemon Consulting is seeking a Customer Support Representative to join our on-site team in Barcelona/ Malaga/ Valencia, Spain, on a full-time basis.

You will handle inquiries via phone, email, chat, or alerts; maintain SLA; and assist with administrative tasks while staying current on our automotive services.

Fluency in Danish and English is required, with at least one year in customer service; automotive knowledge is a plus.

Formación

• Native Danish, fluent in English (min B2) and strong communication.
• At least 1 year in customer service experience.
• Experience in automotive sector is a plus.
• Proficient with Windows, MS Office and basic IT setups.
• Ability to own calls and escalate when needed.

Responsabilidades

• Handle inquiries via phone, email, chat, or alerts and resolve user needs.
• Record call details and ensure timely responses within SLA.
• Maintain knowledge of services and products, incl. EVs.
• Escalate issues to senior team when needed.
• Support administrative tasks and participate in meetings.
• Provide coverage for other agents when absent.
• Collaborate on team projects and meetings.
• Handle holiday, sickness, and overtime records.
• Ensure compliance with the contractual SLA.
• Maintain service quality and customer satisfaction.

Conocimientos

Danish fluency

English proficiency

Customer service experience

IT aptitude

Communication skills

Herramientas

Windows OS

MS Office

CRM systems

Internet configuration

Descripción del empleo

The Lemon Consulting is seeking a Customer Support Representative to join our on-site team in Barcelona/ Malaga/ Valencia, Spain, on a full-time basis.

You will handle inquiries via phone, email, chat, or alerts; maintain SLA; and assist with administrative tasks while staying current on our automotive services.

Fluency in Danish and English is required, with at least one year in customer service; automotive knowledge is a plus.