Danish Fitbit Support Specialist - Health Tech, Sofia

Mercier Consultancy Group; España; Sur place; EUR 13 000 - 22 000; Plein temps

Avantages offerts par ce poste

Fully Paid Training

Health Insurance

Relocation Package (flight, transfer,

Monthly Performance Bonus

Career development opportunities

Fully Paid Relocation Package (flight,

Résumé du poste

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our client team in Sofia, Bulgaria, on-site. You will assist Danish-speaking users with Fitbit devices and help them resolve setup and usage questions.

Responsibilities include troubleshooting syncing, battery life, and app connectivity; guiding users on health metrics; and logging inquiries in the CRM. We offer fully paid training, health insurance, relocation assistance (flight, transfer, hotel),

Qualifications

• Danish language proficiency required for speaking and writing.
• On-site work in Sofia, Bulgaria.
• Valid EU passport required.
• Relocation to Bulgaria may be required.

Responsabilités

• Provide expert Danish-speaking customer support for Fitbit devices.
• Troubleshoot syncing, battery life, and app connectivity.
• Guide users on health metrics like heart rate, sleep tracking, and activity logging.
• Document inquiries and resolutions in the CRM.
• Stay updated on software updates and fitness trends.
• Collaborate with international team members to share best practices.

Connaissances

Danish language

Communication skills

Customer service

Problem solving

Description du poste

Mercier Consultancy Group is seeking a Danish-speaking Fitbit Customer Support Specialist to join our client team in Sofia, Bulgaria, on-site. You will assist Danish-speaking users with Fitbit devices and help them resolve setup and usage questions.

Responsibilities include troubleshooting syncing, battery life, and app connectivity; guiding users on health metrics; and logging inquiries in the CRM. We offer fully paid training, health insurance, relocation assistance (flight, transfer, hotel),