Cvent Specialist — Client Success for Global Events

travelhrportal; Madrid; Presencial; EUR 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Learning platform access

Diversity & Inclusion

Descripción de la vacante

Amex GBT is seeking a proactive Client Success professional in Madrid to manage daily client interactions and Cvent-related tasks across event portfolios. You will ensure smooth platform setup and attendee management while maintaining strong stakeholder relationships.

In this role, you will coordinate with clients on event configurations, review progress in weekly meetings, and oversee accounts receivable and payment reconciliation.

Formación

• Proven ability to manage multiple client-facing tasks with accuracy and professionalism.
• Strong communication, presentation, and relationship-building skills.
• Comfort with fast-paced environments and meeting tight deadlines.
• Analytical mindset with experience in financial tracking and AR reconciliation.
• Proactive problem-solver focused on delivering exceptional service.

Responsabilidades

• Serve as the primary client contact, handling daily interactions and requests.
• Provide advanced troubleshooting and support for Cvent tasks and platform functionality.
• Assist clients with event setup, registration configuration, and attendee management in Cvent.
• Attend weekly client meetings to review progress and plan future initiatives.
• Track accounts receivable, follow up on debts, and reconcile payments.
• Prepare reports and summaries highlighting performance metrics for stakeholders.

Conocimientos

Client relationship management

Communication skills

Time management

Analytical thinking

Herramientas

Cvent

Descripción del empleo

Amex GBT is seeking a proactive Client Success professional in Madrid to manage daily client interactions and Cvent-related tasks across event portfolios. You will ensure smooth platform setup and attendee management while maintaining strong stakeholder relationships.

In this role, you will coordinate with clients on event configurations, review progress in weekly meetings, and oversee accounts receivable and payment reconciliation.