Operations Director Meetings & Events – Spain & Italy

American Express Global Business Travel; España; Presencial; EUR 90.000 - 120.000; Jornada completa

Descripción de la vacante

Amex GBT is seeking a Senior Operation Manager to lead event operations across Spain and Italy, ensuring high-quality delivery and strong team performance. You will partner with regional and global stakeholders to implement best practices, drive transformation, and uphold operational excellence at scale.

Ideal candidates will have 10+ years in event operations, strong leadership, and multilingual capabilities to engage clients and media across markets.

Formación

• 10+ years in event agency operations/production.
• Proven experience leading large, multi-country teams.
• Strong stakeholder management and external communication skills.

Responsabilidades

• Drive operational excellence in event delivery and client satisfaction.
• Lead and coach regional teams to align with global standards.
• Partner with peers and stakeholders to optimize processes and tools.
• Represent the agency externally in Spanish and Italian markets.

Conocimientos

Event operations

Team leadership

Stakeholder management

Multi-country management

External communication

Multilingual (SP/EN/IT)

Descripción del empleo

Amex GBT

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are looking for someone coming from the event Industry, with knowledge of events, communication and marketing. As part of a global agency, the Senior Operation Manager plays a key role in connecting regional teams with global standards and best practices, while partnering closely with peers and business stakeholders worldwide. Additionally, this role serves as a strategic communicator and reputation ambassador for Spain/Italy markets leads and optimizes event operations for a leading global creative events agency, across 2 countries. This leader will ensure high-quality event delivery & production, strong team performance and management, and operational excellence at scale.

What Youill Do

Core Responsibilities

• Drive operational excellence, ensure consistent high-quality event delivery, manage P&L, optimize processes, and maintain compliance across both countries
• Team Leadership: Coach and develop Team Leaders; foster high-performance culture focused on accountability, collaboration, and continuous improvement across the region
• Change Management: Lead transformation initiatives (process harmonization, new tools, AI adoption) and drive organizational change to improve efficiency and operational maturity
• Client Relationship: Serve as senior escalation point for major clients; ensure operational delivery aligns with expectations; act as trusted creative advisor and strategic partner
• External Representation: Act as agency ambassador in Spanish & Italian markets; build relationships with media, industry associations, influencers, and thought leaders to enhance market visibility
• Global Collaboration: Partner with cross-functional teams and international peers to align on global standards, best practices, and multi-market project delivery
• Operational efficiency and project delivery quality
• Employee engagement and client satisfaction and profitability

What We´re Looking For

• 10+ years in event agency operations/production
• Fluent in Spanish, English, and Italian is a plus
• Proven experience managing large multi-layered teams across multiple countries
• Strong stakeholder management and external communication skills
• Strong leader on event/communication industry
• You already have a network and you will develop our visibility by having strong external communication skills

Location

Spain

The #TeamGBT Experience

Work and life

Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. And much more!

What if I don’t meet every requirement?

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;