CVENT SPECIALIST

American Express Global Business Travel; Madrid; Presencial; EUR 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits

Health insurance

Retirement programs

Parental leave

Travel perks

Learning platform

Descripción de la vacante

American Express Global Business Travel in Madrid is seeking a Customer Success Specialist to manage client interactions and ensure successful events using Cvent. You will configure events, support registration, and provide analyses for senior stakeholders.

This role demands proactive problem solving, strong communication, and ability to balance multiple priorities in a fast-paced travel-tech environment. Join a collaborative team in Madrid delivering exceptional service and enabling client

Formación

• Advanced knowledge of the Cvent platform, including event setup and attendee management.
• Proven client-facing experience with strong communication and relationship management.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Solid analytical skills with experience in financial tracking and accounts receivable management.
• Proactive problem-solver with attention to detail and commitment to service excellence.
• Experience preparing reports and presenting insights to senior stakeholders.

Responsabilidades

• Serve as the primary client contact, handling daily interactions and requests.
• Provide high-level troubleshooting for Cvent-related tasks and platform usability.
• Assist clients with event setup, registration configuration, and attendee management.
• Attend weekly client meetings to review progress and align on upcoming initiatives.
• Track client accounts receivable, debt follow-up and payment reconciliation.
• Prepare reports and summaries for business reviews with performance insights.

Conocimientos

Cvent platform

Client communication

Analytical skills

Accounts receivable

Herramientas

Cvent

Descripción del empleo

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. We are the Customer Success team at Amex GBT dedicated to delivering exceptional service and support to our most valued clients. Our team manages complex event portfolios, ensuring seamless execution from planning through post-event analysis. Working with us means being part of a dynamic, collaborative environment where your Cvent expertise directly impacts client satisfaction and business growth. We value proactive problem-solving, attention to detail, and the ability to build strong relationships with key stakeholders.

What You'll Do on a Typical Day

• Serve as the primary point of contact, managing daily client interactions, inquiries, and requests in a client-facing role
• Provide high-level support and troubleshooting for Cvent-related tasks, ensuring smooth platform functionality and user experience
• Assist client with event setup, registration configuration, and attendee management within Cvent
• Attend weekly meetings with the client to review progress, address concerns, and align on upcoming event initiatives
• Track and manage the client accounts receivable, including debt follow-up and payment reconciliation
• Prepare comprehensive reports and summaries for Business Reviews, highlighting key metrics and performance insights

What We're Looking For

• Advanced knowledge of Cvent platform, including event setup, registration, reporting, and attendee management functionalities
• Proven experience in a client-facing role with strong communication and relationship management skills
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong analytical skills with experience in financial tracking and accounts receivable management
• Proactive problem-solver with excellent attention to detail and commitment to delivering exceptional customer service
• Experience preparing reports and presenting insights to senior stakeholders

Location Madrid, Spain

The #TeamGBT

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do.
• These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT.
• You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;