Customer Support Specialist - Spanish & English

Cross Border Talents; Sevilla; Presencial; EUR 22.000 - 28.000; Jornada completa

Descripción de la vacante

Cross Border Talents is recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will be the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

You will work in a dynamic, international team with full-time hours, receive comprehensive training, and have the

Formación

• Native or high fluency in Spanish with intermediate English (B1).
• Willing to relocate to Lisbon for an on-site role.
• Immediate joiners required (Start date: September 17, 2026).
• Experience in handling flight bookings and customer inquiries.

Responsabilidades

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues with high customer satisfaction.
• Document customer interactions accurately in the system.

Conocimientos

Customer service

Communication

Digital literacy

Descripción del empleo

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.