Customer Support Specialist - Spanish & English

Cross Border Talents; Vigo; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Training provided

International team

Aviation brand

Job summary

Cross Border Talents is recruiting for a Spanish & English Customer Support Specialist to join a major Spanish airline project. The role is on-site in Lisbon, Portugal, serving as the first point of contact for passengers with bookings, inquiries, and customer care.

Requirements include native to high-fluency Spanish and intermediate English (B1). Candidates based in Lisbon or Spain who can relocate immediately are invited to apply.

Qualifications

• Native or high fluency in Spanish.
• Intermediate English (B1 level).
• Location & Work Model: On-site in Lisbon; relocation to Lisbon required.
• Availability: Immediate joiners (Start Date: September 17, 2026).

Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Skills

Spanish

English (B1)

Job description

About the Role

We are recruiting on behalf of a leading global customer experience company for a Spanish & English Customer Support Specialist to join a project for a major Spanish Airline. Based on-site in Lisbon, Portugal, you will act as the first point of contact for passengers, providing support for flight bookings, inquiries, and customer care in a fast-paced environment.

Key Responsibilities

• Handle incoming customer inquiries, flight reservations, and service requests via phone and email.
• Provide accurate and timely information regarding flight schedules, ticketing, and airline policies.
• Resolve passenger issues efficiently while maintaining high customer satisfaction standards.
• Document customer interactions accurately in the system.

Requirements

• Language Proficiency: Native or high fluency in Spanish, alongside intermediate English (B1 level).
• Location & Work Model: Candidates based in Lisbon, surrounding cities/areas, or currently residing in Spain who are ready to relocate immediately to Lisbon for an On-site role.
• Availability: Immediate joiners required (Start Date: September 17, 2026).
• Skills: Excellent communication skills, customer-oriented mindset, and basic digital literacy.

What We Offer

• Full-time position within an international and dynamic team environment.
• Comprehensive training program provided upon joining.
• Opportunity to work with a prominent brand in the aviation industry.