Dutch Customer Service Agent | Hybrid

Newco communications; Barcelona; Hybrid; EUR 17,000 - 18,000; Full time

Benefits offered by this job

Hybrid working model

Paid training

Career opportunities

Mental health support

Spanish lessons

Job summary

Newco communications in Barcelona, Spain, is seeking a Dutch-speaking Customer Service Agent to join our international team. You will assist customers via phone, email and other channels, provide accurate information, and guide users through the correct processes while delivering outstanding service.

We offer comprehensive training, career development opportunities, and a hybrid working model. This role provides exposure to well-known international brands and a supportive, multicultural

Qualifications

• Native-level Dutch (spoken and written).
• Good command of English.
• A professional working and thinking level.
• Customer service experience is an advantage, but not essential—we provide full paid training.
• Excellent communication and interpersonal skills.
• A customer-focused mindset with strong problem-solving abilities.
• Good computer skills and confidence using multiple systems.
• Ability to multitask while maintaining a high level of accuracy.
• Flexibility to work shifts, including evenings, weekends and public holidays where required.
• A positive attitude and the ability to work both independently and as part of a team.

Responsibilities

• Deliver outstanding customer service while creating a positive customer experience.
• Handle customer enquiries via phone, email and other communication channels.
• Assist customers with account-related questions, requests and issue resolution.
• Provide accurate information and guide customers through the appropriate processes.
• Complete administrative tasks accurately and maintain detailed customer records.
• Work closely with colleagues and other departments to ensure the best possible customer experience.
• Follow internal procedures, quality standards and data security guidelines where applicable.

Skills

Dutch language proficiency

English language proficiency

Professional working mindset

Communication skills

Interpersonal skills

Customer-focused mindset

Problem-solving abilities

Computer literacy

Multitasking

Shift flexibility

Job description

Are you passionate about delivering exceptional customer service? Do you enjoy helping people, solving problems, and working in a fast-paced international environment?

If you're looking for a role where every day is different, with excellent training, career development opportunities, and the flexibility of hybrid working, we'd love to hear from you!

As a Dutch-speaking Customer Service Agent, you'll become part of one of our international customer support teams, helping customers through a variety of enquiries via phone, email and other communication channels. You'll work with well-known international brands, delivering outstanding service while ensuring every customer receives the support they need

Tasks

What you'll be doing

• Deliver outstanding customer service while creating a positive customer experience.
• Handle customer enquiries via phone, email and other communication channels.
• Assist customers with account-related questions, requests and issue resolution.
• Provide accurate information and guide customers through the appropriate processes.
• Complete administrative tasks accurately and maintain detailed customer records.
• Work closely with colleagues and other departments to ensure the best possible customer experience.
• Follow internal procedures, quality standards and data security guidelines where applicable.

Requirements

What we're looking for

• Native-level Dutch (spoken and written).
• Good command of English.
• A professional working and thinking level.
• Customer service experience is an advantage, but not essential—we provide full paid training.
• Excellent communication and interpersonal skills.
• A customer-focused mindset with strong problem-solving abilities.
• Good computer skills and confidence using multiple systems.
• Ability to multitask while maintaining a high level of accuracy.
• Flexibility to work shifts, including evenings, weekends and public holidays where required.
• A positive attitude and the ability to work both independently and as part of a team.

Benefits

What we offer

• Competitive gross monthly salary of €1,559.25 - €1,600 (based on a 39-hour contract).
• Monthly performance bonus of up to €200 gross.
• Permanent contract after a 1-month probation period.
• 1.9 paid holiday days accrued per month.
• Hybrid working model.
• Paid training and ongoing coaching.
• Excellent internal career opportunities.
• A multicultural, supportive and friendly working environment.
• Fresh fruit and unlimited coffee on office days.
• Tax-free benefits (restaurant, transport and childcare options).
• Comprehensive mental health and wellbeing support.
• Free online Spanish lessons outside working hours.
• Fun team events and unforgettable company parties.

If you're ready to start an exciting career with a company that genuinely values its people, we'd love to hear from you.