Técnico/A Postventa

Domusa Teknik; Gerona; Remote; EUR 24,000 - 42,000; Full time

Benefits offered by this job

Bonos por desempeño

Totalmente remoto

Seguro médico y dental

Capacitación y desarrollo profesional

Ambiente de equipo Solidario

Descuentos en productos

Vacaciones pagadas

Job summary

Domusa Teknik busca un Especialista en Atención al Cliente y Soporte Postventa para unirse a su equipo de soporte remoto en España. Serás el punto de contacto para consultas, gestiones de garantía, resolución de incidencias y coordinación de servicios de reparación, asegurando la satisfacción del cliente tras la venta.

Se requiere experiencia previa en soporte, habilidades analíticas, dominio del español y capacidad de trabajar de forma independiente desde un entorno remoto; se valora inglés y

Qualifications

• Se requiere experiencia previa en soporte al cliente o posventa.
• Se valoran habilidades técnicas en productos de consumo.
• Nivel alto de español y buena capacidad de comunicación.
• Conocimiento de CRM y herramientas de soporte remoto.

Responsibilities

• Atender consultas de clientes sobre productos, operativa y reclamaciones de garantía.
• Diagnosticar incidencias técnicas y guiar al cliente para su resolución.
• Coordinar citas de servicio y comunicar con técnicos autorizados.
• Gestionar registros de garantía y reclamaciones.
• Documentar interacciones y soluciones en el CRM.
• Proporcionar información de producto y consejos de uso.
• Identificar problemas recurrentes y feedback al equipo de desarrollo.
• Mantener estándares de satisfacción y tiempos de respuesta.

Skills

Atención al cliente

Soporte técnico

CRM

Comunicación en español

Comunicación en inglés (opcional)

Trabajo remoto

Gestión de reclamaciones

Resolución de problemas

Education

Bachillerato

Tools

CRM software

Herramientas de soporte remoto

Job description

Our client, a respected manufacturer of high-quality home appliances, is actively recruiting a diligent and customer-focused Especialista en Atención al Cliente y Soporte Postventa to join their fully remote support team. This role is crucial for managing customer inquiries, warranty claims, troubleshooting technical issues, and ensuring customer satisfaction after the point of sale. You will be the primary point of contact for customers experiencing issues with their products, providing technical guidance and coordinating service or repair efforts. We are seeking an individual with excellent problem-solving skills, technical aptitude, and a strong commitment to customer care. This is an exceptional opportunity for career development within a reputable company, offering the ultimate flexibility of working remotely from anywhere in Spain.

About the Role

Our client, a respected manufacturer of high-quality home appliances, is actively recruiting a diligent and customer-focused Especialista en Atención al Cliente y Soporte Postventa to join their fully remote support team. This role is crucial for managing customer inquiries, warranty claims, troubleshooting technical issues, and ensuring customer satisfaction after the point of sale. You will be the primary point of contact for customers experiencing issues with their products, providing technical guidance and coordinating service or repair efforts. We are seeking an individual with excellent problem-solving skills, technical aptitude, and a strong commitment to customer care. This is an exceptional opportunity for career development within a reputable company, offering the ultimate flexibility of working remotely from anywhere in Spain.

Key Responsibilities

• Handling customer inquiries regarding product operation, troubleshooting, and warranty claims via phone, email, and chat.
• Diagnosing technical issues and providing step-by-step guidance for resolution.
• Coordinating service appointments and liaising with authorized repair technicians.
• Processing warranty registrations and managing claims efficiently.
• Documenting all customer interactions, technical issues, and resolutions accurately in the CRM system.
• Providing product information and usage tips to enhance customer experience.
• Identifying recurring product issues and providing feedback to the product development team.
• Ensuring customer satisfaction and resolving issues in a timely and professional manner.
• Staying updated on product specifications, service procedures, and warranty policies.
• Meeting key performance indicators related to response times, resolution rates, and customer satisfaction.

Requirements

• Previous experience in customer support, technical support, or a similar post-sales role, preferably with technical products.
• Excellent troubleshooting skills and technical aptitude, particularly with home appliances or similar complex products.
• Strong communication, listening, and problem-solving skills in Spanish. English proficiency is a plus.
• Proficiency in using CRM software and remote support tools.
• Ability to remain calm, patient, and professional under pressure.
• High school diploma required; technical certifications or associate's degree in a relevant field is advantageous.
• Must have a dedicated, quiet workspace with reliable high-speed internet for remote operations.
• Self-motivated with the ability to work independently and manage time effectively.
• A strong commitment to providing exceptional customer service.

Benefits

• Competitive salary with potential for performance-related bonuses.
• Fully remote working arrangement offering significant flexibility.
• Comprehensive health, dental, and vision insurance.
• Opportunities for professional growth and advanced training.
• A supportive and collaborative team environment.
• Generous employee discounts on company products.
• Paid time off and holidays.