Rental Experience Advisor

Europcar Ib S.A.; Zaragoza; Remote; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Trabajo 100% remoto

Horario flexible

Job summary

WhatJobs Direct busca un/a Customer Experience Associate para un puesto 100% remoto. El/la candidato/a ideal gestionará consultas, resolverá incidencias y promoverá una experiencia de cliente excepcional desde casa.

Se requiere experiencia en atención al cliente, excelentes habilidades de comunicación en español y capacidad para trabajar de forma autónoma en un entorno dinámico. La posición ofrece estabilidad y oportunidades de desarrollo en un equipo internacional.

Qualifications

• Experiencia previa en atención al cliente o soporte.
• Habilidades de comunicación escrita y verbal en español.
• Capacidad de trabajar de forma autónoma en remoto.

Responsibilities

• Atender consultas de clientes a través de correo, chat y teléfono.
• Resolver incidencias y brindar soluciones efectivas.
• Mantener registros precisos en CRM y aportar mejoras en la experiencia del cliente.

Job description

Our client is seeking an enthusiastic and detail-oriented Customer Experience Associate to join their fully remote team. This position is essential for ensuring that every customer interaction contributes positively to their overall experience with our brand. You will be responsible for addressing customer inquiries, resolving issues, and proactively identifying opportunities to enhance customer satisfaction. Working remotely, you will need to be highly organized, communicative, and adept at managing your workload independently. We are looking for individuals who are passionate about customer advocacy and possess strong interpersonal skills. This role offers a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work. Join us and become a vital part of a team dedicated to delivering exceptional customer journeys from anywhere.

About the Role

Our client is seeking an enthusiastic and detail-oriented Customer Experience Associate to join their fully remote team. This position is essential for ensuring that every customer interaction contributes positively to their overall experience with our brand. You will be responsible for addressing customer inquiries, resolving issues, and proactively identifying opportunities to enhance customer satisfaction. Working remotely, you will need to be highly organized, communicative, and adept at managing your workload independently. We are looking for individuals who are passionate about customer advocacy and possess strong interpersonal skills. This role offers a fantastic opportunity to contribute to a growing company while enjoying the flexibility of remote work. Join us and become a vital part of a team dedicated to delivering exceptional customer journeys from anywhere.

Key Responsibilities

• Engage with customers across multiple channels (email, chat, phone) to provide support and information.
• Address customer questions, concerns, and feedback with empathy and efficiency.
• Troubleshoot and resolve customer issues, ensuring timely and satisfactory outcomes.
• Maintain accurate records of customer interactions and account details in the CRM system.
• Proactively seek opportunities to improve the customer experience and build loyalty.
• Collaborate with cross-functional teams to resolve customer issues and implement service enhancements.
• Stay informed about company products, services, and policies to provide accurate assistance.
• Contribute to the team's goals by meeting or exceeding performance metrics.
• Identify trends in customer feedback and report insights to management.
• Uphold the company's commitment to exceptional customer service in every interaction.

Requirements

• Previous experience in customer service, support, or a related field.
• Excellent written and verbal communication skills in Spanish.
• Strong problem-solving and conflict-resolution capabilities.
• Proficiency in using customer service software and tools.
• Ability to work autonomously and manage time effectively in a remote setting.
• A reliable internet connection and a suitable home office environment.
• High school diploma or equivalent required; further education is a plus.
• A positive attitude and a genuine desire to help customers.
• Team player with the ability to collaborate effectively in a virtual environment.
• Must be based in Spain or have legal authorization to work here.

Benefits

Our client offers a competitive compensation package, including a base salary and performance-based incentives. Employees receive comprehensive health benefits, paid time off, and access to ongoing professional development opportunities. The primary benefit is the flexibility and autonomy of a fully remote role, allowing for a healthier work-life balance. We provide the necessary tools and support for you to succeed in a remote capacity. Join our innovative and growing company and make a significant impact on our customers' experience while advancing your career from the convenience of your home office.

About the Role

WhatJobs Direct busca un Customer Experience Advocate para unirse a nuestro equipo global, trabajando de forma 100% remota, con un enfoque especial en atender a nuestros clientes en la región de Oviedo y otras áreas. Esta es una oportunidad excepcional para profesionales apasionados por brindar experiencias excepcionales al cliente, con la libertad y flexibilidad de trabajar desde casa. Serás fundamental en la construcción de relaciones sólidas con nuestros usuarios, asegurando que reciban el mejor servicio y soporte posible. Buscamos a una persona empática, proactiva y con excelentes habilidades de comunicación, capaz de comprender y resolver las necesidades de nuestros clientes de manera efectiva. Únete a nosotros y sé parte de una empresa innovadora que valora el talento y la dedicación, contribuyendo al éxito de nuestros clientes desde cualquier lugar.

Key Responsibilities

• Actuar como el principal punto de contacto para los clientes, asegurando una experiencia positiva y fluida.
• Gestionar consultas, incidencias y solicitudes de los clientes a través de múltiples canales (teléfono, email, chat).
• Diagnosticar problemas y ofrecer soluciones efectivas y personalizadas.
• Educar a los clientes sobre el uso óptimo de nuestros productos y servicios.
• Recopilar y analizar el feedback de los clientes para identificar áreas de mejora.
• Colaborar con otros departamentos para resolver problemas complejos y garantizar la satisfacción del cliente.
• Mantener registros precisos de todas las interacciones y transacciones con los clientes.
• Contribuir a la creación y actualización de recursos de autoayuda (FAQs, guías).
• Supervisar la satisfacción del cliente y tomar medidas proactivas para retenerlos.

Requirements

• Experiencia previa en roles de atención al cliente, soporte técnico o éxito del cliente.
• Excelentes habilidades de comunicación verbal y escrita en español.
• Capacidad demostrada para mostrar empatía y construir relaciones con los clientes.
• Fuerte orientación a la resolución de problemas y pensamiento crítico.
• Habilidad para trabajar de forma autónoma y gestionar eficazmente el tiempo en un entorno remoto.
• Conocimiento y experiencia con herramientas CRM y plataformas de ticketing.
• Capacidad para adaptarse a entornos de trabajo dinámicos y en constante cambio.
• Se valorará el dominio de inglés u otros idiomas.
• Entorno de trabajo en casa que cumpla con los requisitos técnicos de conectividad y privacidad.

Benefits

• Posición 100% remota, con flexibilidad de horario.
• Salario competitivo y paquete de beneficios.
• Oportunidades significativas de desarrollo y avance profesional.
• Formación continua en productos, servicios y habilidades de atención al cliente.
• Trabajar con un equipo colaborativo y de apoyo, a nivel internacional.
• Impacto directo en la satisfacción y el éxito de nuestros clientes.

Customer Experience Associate - Remote Position

Our client is seeking an enthusiastic and customer-oriented Customer Experience Associate for a fully remote position. This role is crucial for creating positive and memorable experiences for our customers, ensuring they feel valued and supported at every step. You will be a key contributor to customer satisfaction and loyalty initiatives. This is an excellent opportunity for individuals passionate about customer service to