Talent & Development Administrator

CPM International Contact Centre; Barcelona; Hybrid; EUR 19,800 - 24,200; Full time

Benefits offered by this job

Hybrid working model

24 holiday days per year

Employee Assistance Program

Discounted Private Health Insurance

Referral Program

Access to LinkedIn training courses

Employee Benefits Club

Job summary

A global contact center is seeking a Talent & Development Administrator in Barcelona to coordinate employee training and support HR initiatives. Responsibilities include scheduling training events, maintaining training records, and collaborating with multiple stakeholders. Ideal candidates will possess excellent bilingual communication skills, strong organizational abilities, and a passion for learning. The position offers a hybrid work model and a competitive salary starting from €22,000 gross per year.

Qualifications

• Strong communication skills in English and Spanish required.
• Exceptional organizational and time management skills needed.
• Experience coordinating learning and development activities preferred.

Responsibilities

• Coordinate Learning & Development activities across the International Contact Centre.
• Schedule the Talent & Development calendar using the LMS.
• Report on registration, attendance, online completions, and ROI.

Skills

Excellent written and verbal communication skills in both Spanish and English

Strong organisational skills and attention to detail

Personal efficiency and time management

Ability to analyze data and present insights

Problem solving skills

Strong interpersonal & communication skills

Passionate about learning

Proficiency in Microsoft Office Suite

Experience with Learning Management Systems

Job description

At CPM International, we have a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

We are now seeking a Talent & Development Administrator to join our team. In this role, you'd be responsible for coordinating and administering activities related to employee training, talent management, and organisational development. You'll need to ensure smooth execution of learning programs, maintain training records, and support broader HR initiatives aimed at employee growth and performance.

Responsibilities

• Schedule, organise, communicate and coordinate Learning & Development activities across the International Contact Centre, supporting with maximum attendance of training events.
• Schedule the Talent & Development calendar, partnering with the team, the business (including WFM) using the LMS (Learning Management System), ensuring records are up to date
• Coordinate external vendors, trainers, equipment, invoicing and requirements to ensure successful training experiences, including workshop venues and travel arrangements, if necessary
• Ensuring queries for the Learning & Development mailbox are attended to promptly
• Regular reporting on registration, attendance, online completions, feedback and ROI to the team, Training Committee, and the wider business.
• FUNDAE administration, communicating with the Worker Council, liaising with internal trainers and vendors and being an advisor for the organisation regarding FUNDAE
• Collaborate with the Training Committee as a Secretary, ensuring meetings are scheduled, communications are agreed internally and sent in a timely manner and supporting the Minute Taker.
• Admin support related to communication tools (e.g. SharePoint, Canva) and training materials (e.g. PowerPoint)

Requirements

• Excellent written and verbal communication skills in both Spanish and English
• Strong organisational skills and attention to detail
• Personal efficiency, time management skills and the ability to prioritise competing demands effectively
• Ability to collect, gather, analyse data and present results and insights
• Problem solving, engaging with multiple stakeholders with different priorities.
• Strong interpersonal & communication skills.
• Passionate about learning new concepts and acquiring skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with Learning Management Systems (LMS) & FUNDAE is a plus

Benefits

What do we offer?

• Starting date: Based on agreement.
• Working hours: Full-Time (39 hours per week)
• Working Schedule: Monday - Friday from 9 am to 6 pm
• Salary: From €22,000 gross per year (based on experience)
• Hybrid working model
• 24 holiday days per year
• Location: Barcelona, Spain.

Additional benefits

• Employee Assistance Program - Free, confidential, and impartial guidance and support
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program: Refer a Friend and get a Referral bonus
• Access to specialised LinkedIn training courses.
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

About us

At CPM International we believe in fostering a culture of care, curiosity, and achieving together. This isn’t just a slogan - it’s reflected in the incredible opportunities we offer, how we do our work and the way we interact among each other, with customers and clients.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

#WeCare #WeAreCurious #WeAchieveTogether

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Training

Industries

• IT Services and IT Consulting