Via TaaS - Customer Service Agent - German Market (Afternoon Shift)

CPM International Contact Centre; Barcelona; Presencial; EUR 25.000 - 30.000; Jornada completa

Descripción de la vacante

An international contact centre is seeking a Customer Service Agent fluent in German to provide support for the mobility market. Located in Barcelona, this role involves managing customer queries, ensuring satisfaction, and meeting service levels in a dynamic environment. Ideal candidates have a passion for helping others and are eager to learn about the latest in mobility technology.

Formación

• Experience in customer support or service roles is preferred.
• Fluent in German for effective communication with clients.
• Ability to work in a fast-paced environment.

Responsabilidades

• Provide first-line support through phone, email, and digital channels.
• Aim for 'first contact resolution' for customer queries.
• Maintain and update customer records with relevant information.
• Ensure a positive customer experience in all interactions.
• Meet agreed service levels and contact centre KPIs.

Conocimientos

Fluent in German

Customer service experience

Problem-solving skills

Communication skills

Descripción del empleo

Via TaaS - Customer Service Agent - German Market (Afternoon Shift)

4 days ago Be among the first 25 applicants

CPM International Contact Centre provided pay range

This range is provided by CPM International Contact Centre. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Via is on a mission to revolutionize global transportation. By harnessing cutting-edge technology, we're not just transforming daily commutes but also making a significant impact on reducing humanity's environmental footprint. With ambitious goals, we're committed to creating a more sustainable and efficient future for transportation worldwide.

Are you passionate about helping others and providing outstanding service? VIA has the perfect opportunity for you! We are seeking enthusiastic Customer Support Agents fluent in German to join our dynamic Via TaaS team. In this role, you will experience the dynamics of the mobility industry first-hand. You will learn about the operations, technology management, and on-demand mobility processes of our client, enabling you to provide on-demand support to customers and contribute to the client and team's goals. TaaS (Testing as a Service) is a dedicated Via channel assisting with on-demand mobility needs across Germany.

What you'll be doing?

• Keep things running smoothly by offering first-line support through phone, email, and digital channels as needed.
• Aim for 'first contact resolution' to handle customer queries quickly and effectively. If something needs more attention, escalate it until it's fully resolved, following the company's and client's guidelines.
• Keep customer records updated with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality.
• Foster positive interactions in all communications, ensuring customers feel understood and supported.
• Provide efficient and productive support to meet agreed service levels (SLA) and contact centre KPIs.
• Participate in training and briefings (both internal and external) to gain expertise and understand client and contact centre requirements.
• Follow all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations.
• Offer feedback and insights on areas that may lead to a poor customer experience.
• Embodies the values of the client and CPM, ensuring these are reflected in your daily work.

Additional details about the company's mission, benefits, and inclusive culture are included in the original description but can be summarized or omitted for brevity if needed.