Customer Success Manager with German for T Cloud Public (m/f/d)

T-Systems Iberia

Granada

Hybrid

EUR 70,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Hybrid work model

Coursera training access

Weekly language classes

International mentoring sessions

Health insurance

Meal vouchers

Childcare

Transport

Job summary

T-Systems Iberia is seeking a Senior Customer Success Manager for T Cloud Public in Spain. You will take technical responsibility for delivering services to customers and ensuring contract success.

The role requires strategic client engagement, cloud optimization, and cross-functional collaboration across international teams. You will contribute to churn prevention, service excellence, and ongoing development of cloud handling support, with travel both nationally and internationally.

Qualifications

Degree in computer science, engineering or comparable training.
5 years experience in cloud, IT architecture, technology strategy, sales and business development.
Strong know-how in AI.
Fluent German and English in written and spoken form.

Responsibilities

Provide strategic influence and develop the existing T Cloud Public business.
Advise public customers on initial use and ongoing cloud optimization.
Participate in the vertical squad of T Cloud Public and prevent churn.
Support service excellence culture and customer satisfaction.
Assist in planning and forecasting processes and translate customer requirements into internal actions.

Skills

Strong communication

Presentation skills

German and English fluency

Teamwork and assertiveness

Cloud architecture knowledge

Adaptability/startup mindset

Customer-focused mindset

Education

Degree in computer science or engineering

Tools

AWS

Microsoft Azure

Google Cloud

Rackspace

Job description

T-Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

Strategic influence and development of the existing business of the assigned T Cloud.
Public customers in order to increase the value added for the customer and the sales for the T Cloud Public.
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
Ensuring customer satisfaction.
Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Public impediment and demand process.
Supporting the further development of cloud handling support.

Qualifications

Completed degree in computer science, engineering or comparable training or further education.
Top knowledge and 5 years experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
Top knowledge and experience in the field of AI.
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
Strong knowledge of market-relevant cloud ecosystems and experience with partners.
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
High resilience, adaptability to dynamically changing processes/startup mentality.
Very good technical understanding of standardized service provision through platforms.
Detailed knowledge of the processes and structures in your own company.
Experience in international cooperation with Local Business Units and NatCos.
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
Fluent written and spoken German and English.
Willingness to travel nationally and internationally.

Certifications required for the position:

OTC Practitioner certification or comparable AMIGO Hyperscaler certification
Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

DevOps Foundation
OTC Architect

Location: A Coruña, Bilbao, Gijón, Granada, Reus, Sevilla & Valencia

What do we offer you?

Work environment & flexibility

International, dynamic and collaborative environment.
T-Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Flexible working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
International Mentoring Sessions & Experience Days.

Compensation & benefits