Customer Success Manager -T-Cloud- German Speaker (m/f/d)

SmartRecruiters, Inc.; España; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

T-Social initiatives

Hybrid work model

Flexible working hours

Weekly language classes

Mentoring Sessions & Experience Days

Social fund

Descripción de la vacante

T-Systems, part of the Deutsche Telekom Group, is seeking a Senior Customer Success Manager for T Cloud Public in a hybrid, international role. The candidate will manage services provision, influence strategy for cloud customers, and drive upselling opportunities.

Requirements include a degree in CS/Engineering, deep cloud/IT architecture knowledge, and fluency in German and English. The role emphasizes collaboration across global teams and continuous service improvement.

Formación

• Degree in computer science, engineering or comparable training or further education.
• Expertise in cloud and IT architecture, technology strategy, sales and business development.
• Fluent in German and English (written and spoken).

Responsabilidades

• Provide strategic influence to grow assigned T Cloud Public customers.
• Advise customers on first-time use and optimization of cloud usage (consumption push, upselling).
• Actively participate in the vertical squad of T Cloud Public.
• Prevent churn through proactive analysis and management of customers.
• Support development of customer success management for the T Cloud Public.
• Foster a service-excellence culture across customer success activities.
• Contribute to planning and forecasting processes.
• Translate customer requirements into impediment and demand processes.
• Support further development of cloud handling support.

Conocimientos

Cloud & IT Architecture

Technology Strategy

Sales & Business Development

German & English fluency

Educación

CS/Engineering degree

Herramientas

AWS

Azure

Google Cloud

Rackspace

Descripción del empleo

Customer Success Manager -T-Cloud- German Speaker (m/f/d)

Full-time

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

• Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
• Active participation in the respective vertical squad of the T Cloud Public.
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the T Cloud Public impediment and demand process.
• Supporting the further development of cloud handling support.

Requirements

• Completed degree in computer science, engineering or comparable training or further education.
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
• Strong knowledge of market-relevant cloud ecosystems and experience with partners.
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
• High resilience, adaptability to dynamically changing processes/startup mentality.
• Very good technical understanding of standardized service provision through platforms.
• Detailed knowledge of the processes and structures in your own company.
• Experience in international cooperation with Local Business Units and NatCos.
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
• Fluent written and spoken German and English.

What do we offer you?

• T-Social: socialinitiatives(sports,community,health, ...).
• Hybridworkmodel(remote/on-site).
• Flexibleworkinghours.

Growth & development

• Weeklylanguageclasses(English & German).
• InternationalMentoringSessions&ExperienceDays.
• Flexiblecompensationplan (healthinsurance,mealvouchers,childcare,transport).
• Socialfund.

Wellbeing & time off

• 26+workingdaysofvacationperyear.

And many more advantages of being part of T-Systems!