Customer Success Manager (m/f/d) T-Cloud German Speaker

T-Mobile; La Coruña; Hybrid; EUR 60,000 - 95,000; Full time

Benefits offered by this job

Hybrid work model (remote/on-site)

Language courses

Career development

Travel opportunities

Job summary

T-Systems Iberia is seeking a Senior Customer Success Manager for T Cloud Public in a hybrid role across multiple locations. You will own customer success delivery, advise on cloud usage advancements, and proactively manage relationships to maximize value and reduce churn.

Ideal candidates have deep cloud architecture knowledge, strong AI acumen, and a track record in sales and business development, with fluency in German and English. Occasional nationwide/international travel is expected.

Qualifications

• Degree in computer science, engineering or comparable training
• Extensive cloud technology expertise and IT architecture knowledge
• Strong AI knowledge and certifications valued
• Experience in sales, business development and customer success
• Fluent German and English, with strong customer-facing skills
• Knowledge of AWS, Microsoft Azure, Google Cloud and Rackspace
• Experience with hybrid cloud platforms and APIs
• Willingness to travel nationally and internationally

Responsibilities

• Lead strategic development of T Cloud Public accounts to grow revenue and customer value
• Advise customers on initial use and optimization of T Cloud Public services
• Participate in vertical squads and manage churn risk with proactive analysis
• Support continuous improvement of customer success management practices
• Ensure service excellence and high customer satisfaction
• Contribute to forecasting, planning and demand processes
• Translate customer requirements into technical and process improvements

Skills

Cloud architecture

AI knowledge

Sales & business development

German fluency

English fluency

Cloud platforms (IaaS/PaaS/SaaS)

AWS / Azure / Google

Cloud handling & integration

Team collaboration

Travel readiness

Education

CS/Engineering degree

Job description

Job ID: 744000156005212 Customer Success Manager (m/f/d) T-Cloud German Speaker A Coruña, Bilbao, Gijón, Granada, Reus, Seville, Valencia Professional Regular T-Systems Iberia

Your Task

As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

• Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
• Active participation in the respective vertical squad of the T Cloud Public
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
• Ensuring customer satisfaction
• Participation in the planning and forecasting processes
• Transferring customer requirements to the T Cloud Public impediment and demand process
• Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.

Must Have Skills

• Completed degree in computer science, engineering or comparable training or further education
• Top knowledge and experience in the areas of cloud and IT architecture
• Top knowledge and experience in technology strategy
• Top knowledge and experience in sales and business development
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
• High resilience and adaptability to dynamically changing processes/startup mentality
• Very good technical understanding of standardized service provision through platforms
• Detailed knowledge of the processes and structures in your own company
• Experience in international cooperation with Local Business Units and NatCos
• High social skills
• Ability to work in a team and integrate
• Good assertiveness
• Ability to work independently
• Willingness to travel nationally and internationally
• OTC Practitioner certification or comparable
• AMIGO Hyperscaler certification
• Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications
• Fluent written and spoken German and English

Nice to Have Skills

• DevOps Foundation certification
• OTC Architect certification

About Us

T-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience. We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Benefits

• Work environment & flexibility
• International, dynamic and collaborative environment
• T-Social: social initiatives (sports, community, health, ...)
• Hybrid work model (remote/on-site)
• Flexible working hours
• Growth & development
• Customized training: access to Coursera to learn whatever you want, whenever you want
• Weekly language classes (English & German)
• International Mentoring Sessions & Experience Days
• Compensation & benefits
• Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
• Telemedicine
• Life and accident insurance
• Social fund
• Wellbeing & time off
• 26+ working days of vacation per year
• Free access to specialist services (medical, legal, wellness)
• 100% salary coverage during medical leave
• And many more advantages of being part of T-Systems!

Job Benefits

• Health & Insurance
• Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
• Telemedicine
• Life and accident insurance
• Work-Life Balance
• Hybrid work model (remote/on-site)
• Flexible working hours
• 26+ working days of vacation per year
• Professional Development
• Customized training: access to Coursera to learn whatever you want, whenever you want
• Weekly language classes (English & German)
• International Mentoring Sessions & Experience Days
• Lifestyle & Wellness
• T-Social: social initiatives (sports, community, health, ...)
• Free access to specialist services (medical, legal, wellness)
• Social fund
• 100% salary coverage during medical leave