Customer Success Manager (M/F/D) T Cloud Public

T-Systems

Madrid

Hybrid

EUR 70,000 - 100,000

Full time

6 days ago

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Benefits offered by this job

Hybrid work model

Languages training: English & German

Coursera access for training

Weekly language classes

Mentoring sessions

Health insurance

Meal vouchers

Telemedicine

Job summary

T-Systems is seeking aSenior Customer Success Manager for T Cloud Public in Madrid. You will own technical responsibility, oversee the customer journey from onboarding to optimization, and drive cloud adoption across European accounts.

The role requires deep cloud architecture knowledge, AI expertise, and strong communication. A hybrid work model and international collaboration are offered, with travel as needed.

Qualifications

Degree in computer science, engineering or comparable training or further education.
5 years experience in cloud and IT architecture.
5 years experience in technology strategy.
5 years experience in sales and business development.
Proven knowledge of AI.
Excellent communication and presentation skills with customers.
Familiarity with AWS, Azure, Google, Rackspace.
Experience developing cloud platforms/hybrid solutions.
Willingness to travel nationally and internationally.
OTC Practitioner or comparable AMIGO Hyperscaler certification.
Agile certifications such as Scrum, Kanban or DevOps.

Responsibilities

Strategically influence and develop the existing business of assigned T Cloud Public customers to grow value and sales.
Advise customers on first-time cloud use and ongoing optimization of cloud usage.
Participate in the T Cloud Public vertical squad and prevent churn.
Transfer customer requirements into internal impediment and demand processes.
Support service-excellence culture and customer satisfaction across the unit.

Skills

Strategic influence

Cloud architecture

AI knowledge

Communication skills

German language

English language

Teamwork

Travel willingness

Education

Degree in CS/engineering or comparable training

Tools

OTC Practitioner certification

AMIGO Hyperscaler certification

DevOps Foundation

OTC Architect certification

Scrum/Kanban/DevOps certifications

Job description

Your Task

As a Senior Customer Success Manager T Cloud Public, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
Active participation in the respective vertical squad of the T Cloud Public
Avoiding "churn" through proactive analysis and management of T Cloud Public customers
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
Ensuring customer satisfaction
Participation in the planning and forecasting processes
Transferring customer requirements to the T Cloud Public impediment and demand process
Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager T Cloud Public with extensive cloud architecture expertise, strong technical knowledge in AI and cloud ecosystems, excellent communication skills, and proven experience in customer success management and business development.

Must Have Skills

Completed degree in computer science, engineering or comparable training or further education
Top knowledge and 5 years experience in the areas of cloud and IT architecture
5 years experience in technology strategy
5 years experience in sales and business development
Top knowledge and experience in the field of AI
Strong communication and presentation skills with correct and confident behavior in customer contacts
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
Knowledge of the offerings of AWS
Knowledge of the offerings of Microsoft Azure
Knowledge of the offerings of Google
Knowledge of the offerings of Rackspace
Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
High resilience and adaptability to dynamically changing processes/startup mentality
Very good technical understanding of standardized service provision through platforms
Detailed knowledge of the processes and structures in your own company
Experience in international cooperation with Local Business Units and NatCos
High social skills
Ability to work in a team and integrate
Good assertiveness
Ability to work independently
Fluent written and spoken German
Fluent written and spoken English
Willingness to travel nationally and internationally
OTC Practitioner certification or comparable AMIGO Hyperscaler certification
Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications

Nice to Have Skills

DevOps Foundation certification
OTC Architect certification

Additional Information

What do we offer you? Work environment & flexibility

International, dynamic and collaborative environment.
T-Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Flexible working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
International Mentoring Sessions & Experience Days.

Compensation & benefits