Customer Success Manager T Cloud - German speaker (m/f/d)

T-Systems Iberia

Sevilla la Nueva

Hybrid

EUR 70,000 - 110,000

Full time

5 hours ago

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Benefits offered by this job

Hybrid work model (remote/on-site)

Coursera training access

Weekly language classes (English &

Job summary

T-Systems Iberia seeks a Senior Customer Success Manager T Cloud Public to lead technical responsibility and customer success for cloud services. You will influence growth, advise on cloud usage, and participate in strategic planning.

Required are strong knowledge of cloud ecosystems, IT architecture, and international collaboration. The role supports a hybrid work model and frequent national/international travel.

Qualifications

Completed degree in computer science or engineering or comparable training.
Strong cloud & IT architecture knowledge, technology strategy, sales and business development.
Certifications such as OTC Practitioner or AMIGO Hyperscaler with Agile methodologies (Scrum/Kanban).
Knowledge of AWS, Azure, Google, and cloud platforms across IaaS/PaaS/SaaS.

Responsibilities

Advise customers on first-time use of T Cloud Public and ongoing optimization.
Develop strategic plans to expand existing business and reduce churn.
Participate in vertical squads and support service excellence culture.
Forecast, plan, and translate customer requirements into internal processes.
Collaborate with international units and partners to enable cloud solutions.

Skills

Cloud architecture

IT architecture

Technology strategy

Sales & business development

AI knowledge

Communication

Team collaboration

Travel willingness

Education

Completed degree in CS/engineering

Tools

OTC Practitioner certificate

AMIGO Hyperscaler certification

DevOps certifications

Job description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public.
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
Ensuring customer satisfaction.
Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Public impediment and demand process.
Supporting the further development of cloud handling support.

Qualifications

Completed degree in computer science, engineering or comparable training or further education.
Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
Certifications required: OTC Practitioner certification or comparable AMIGO Hyperscaler certification & Agile methods such as Scrum, Kanban, DevOps or comparable certification
Certifications recommended for the position: DevOps Foundation & OTC Architect
Top knowledge and experience in the field of AI.
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
High resilience, adaptability to dynamically changing processes/startup mentality.
Very good technical understanding of standardized service provision through platforms.
Detailed knowledge of the processes and structures in your own company.
Experience in international cooperation with Local Business Units and NatCos.
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
Fluent written and spoken German and English
Willingness to travel nationally and internationally.

Additional Information

What do we offer you?

Work environment & flexibility

International, dynamic and collaborative environment.
T-Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Flexible working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
International Mentoring Sessions & Experience Days.

Compensation & benefits