Customer Success Manager (m/f/d)

T-Systems Iberia; Granada; Hybrid; EUR 45,000 - 70,000; Full time

Benefits offered by this job

T-Social initiatives

Hybrid work model (remote/on-site)

Flexible working hours

Weekly language classes (English &

German language mentoring

International mentoring sessions

Flexible compensation plan (healthcare

Social fund

26+ vacation days per year

Job summary

T-Systems Iberia is seeking a Customer Success Manager for T Cloud Public to manage service delivery and drive customer value. You will provide strategic guidance, optimize cloud usage, and participate in vertical squad activities to minimize churn and improve satisfaction.

The role requires collaboration across teams, strong communication and English skills, and willingness to travel nationally and internationally. Hybrid work model is offered in Spain.

Qualifications

• Completed degree in computer science, engineering or comparable training or further education.
• Good knowledge of cloud ecosystems and IT architecture, technology strategy, sales and business development.
• Fluent written and spoken English, strong communication and presentation skills.
• Experience with cloud offerings (IaaS, PaaS, SaaS) and international cooperation.

Responsibilities

• Strategically develop existing T Cloud Public customers to increase value and sales.
• Advise customers on initial cloud usage and ongoing optimization (upselling).
• Participate in vertical squad activities and manage customer churn proactively.
• Support ongoing development of customer success management and service culture.
• Contribute to planning, forecasting, and documenting customer requirements.

Skills

Communication skills

English fluency

Teamwork

Assertiveness

Cloud ecosystems knowledge

Education

Degree in CS/Engineering or equivalent

Tools

Cloud platforms (AWS/Azure/Google/Rackspace)

Job description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

• Strategic influence and development of the existing business of the assigned T Cloud Public customersin order toincrease the value added for the customer and the sales for the T Cloud Public.
• Comprehensive advice to customersregardingthe first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
• Active participation in the respective vertical squad of the T Cloud Public.
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the T Cloud Publicimpedimentand demand process.
• Supporting the further development of cloud handling support.

Qualifications

• Completed degree in computer science, engineering or comparable training or further education.
• Good knowledge and experience in the areas of cloud and IT architecture, technology strategy,salesand business development
• Good knowledge and experience in the field of AI.
• Good communicationand presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
• Good knowledge of market-relevant cloud ecosystems and experience with partners
• Good knowledge in the field of cloud (IaaS, PaaS, SaaS).
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
• High resilience, adaptability to dynamically changing processes/startup mentality.
• Goodtechnical understanding of standardized service provision through platforms.
• Detailed knowledge of the processes and structures in your own company.
• Experience in international cooperation with Local Business Units andNatCos.
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
• Fluent written and spoken English.
• Willingness to travel nationally and internationally.

Additional Information

Whatdoweofferyou?

• T-Social: socialinitiatives(sports,community,health, ...).
• Hybridworkmodel(remote/on-site).
• Flexibleworkinghours.

Growth&development

• Weeklylanguageclasses(English & German).
• InternationalMentoringSessions&ExperienceDays.
• Flexiblecompensationplan (healthinsurance,mealvouchers,childcare,transport).
• Socialfund.

Wellbeing& time off

• 26+workingdaysofvacationperyear.