Customer Success Manager T Cloud - German speaker (m/f/d)

T-Systems Iberia

Granada

Ibrido

EUR 70.000 - 110.000

Tempo pieno

5 giorni fa

Candidati tra i primi

Una candidatura completa in un minuto

Curriculum e lettera di presentazione personalizzati, pronti da inviare.

Supera i filtri ATS

Vantaggi offerti da questo lavoro

Hybrid work model

Flexible working hours

Health insurance

Meal vouchers

Telemedicine

Life and accident insurance

Social fund

26+ vacation days

Descrizione del lavoro

T-Systems Iberia seeks a Senior Customer Success Manager for T Cloud Public to own delivery and customer success of cloud services. You will influence strategy, advise on initial use and ongoing optimization, and participate in the vertical squad to ensure customer satisfaction and revenue growth.

The role demands cloud architecture expertise, strong communication, and willingness to travel nationally and internationally in a hybrid work environment. Fluency in German and English is valued.

Competenze

Completed degree in computer science, engineering or comparable training/further education.
Strong knowledge in cloud and IT architecture, technology strategy, sales and business development.
OTC Practitioner or comparable AMIGO Hyperscaler certs; Agile methods (Scrum, Kanban) or DevOps certs recommended.
Strong AI knowledge and experience in cloud ecosystems.
Excellent communication and presentation skills for customer interactions.

Mansioni

Assume technical responsibility and management of all tasks/services provided by T Cloud Public to customers and internal stakeholders.
Provide strategic advisory on first-time use and ongoing optimization of cloud usage (consumption push, upselling).
Actively participate in the vertical squad of T Cloud Public.
Prevent churn through proactive analysis and management of customers.
Support ongoing optimization and development of customer success management processes.

Conoscenze

Cloud architecture

Sales & business development

Communication skills

Public speaking

Analytical thinking

German & English (written and spoken)

Formazione

Completed degree in computer science/engineering or comparable

Strumenti

AWS

Microsoft Azure

Google Cloud

Rackspace

Descrizione del lavoro

Location:

A Coruña, Bilbao, Gijón, Granada, Madrid, Reus, Sevilla & Valencia

‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager T Cloud Public", you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public.
Comprehensive advice to customers regarding the first‑time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
Ensuring customer satisfaction.
Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Public impediment and demand process.
Supporting the further development of cloud handling support.

Qualifications

Completed degree in computer science, engineering or comparable training or further education.
Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
Certifications required: OTC Practitioner certification or comparable AMIGO Hyperscaler certification & Agile methods such as Scrum, Kanban, DevOps or comparable certification
Certifications recommended for the position: DevOps Foundation & OTC Architect
Top knowledge and experience in the field of AI.
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise.
Strong knowledge of market‑relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace.
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
High resilience, adaptability to dynamically changing processes/startup mentality.
Very good technical understanding of standardized service provision through platforms.
Detailed knowledge of the processes and structures in your own company.
Experience in international cooperation with Local Business Units and NatCos.
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
Fluent written and spoken German and English
Willingness to travel nationally and internationally.

What do we offer you?

Work environment & flexibility

International, dynamic and collaborative environment.
T‑Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on‑site).
Flexible working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
International Mentoring Sessions & Experience Days.

Compensation & benefits