Customer Success Manager -T-Cloud- German Speaker (m/f/d)

T-Systems Iberia

Granada

Hybrid

EUR 70,000 - 95,000

Full time

26 hours ago

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Benefits offered by this job

Health insurance

Meal vouchers

Childcare support

Transport allowance

Telemedicine

Life and accident insurance

Social fund

Job summary

T-Systems Iberia is hiring a Senior Customer Success Manager to own cloud customer relationships and drive value across T Cloud Public offerings. You will steer strategic account development, advise on cloud usage optimization, and collaborate with cross-functional teams to prevent churn and grow revenue.

You will engage in planning, forecasting, and translating customer needs into actionable enhancements, while traveling as required to serve international and national clients.

Qualifications

Degree or comparable training in CS/engineering or related field.
Extensive cloud, IT architecture, technology strategy, sales and business development experience.
Strong knowledge in AI and emerging tech.
Excellent communication and confident customer interactions.
Deep knowledge of major cloud ecosystems and partners.
Experience with IaaS, PaaS and SaaS offerings.
Familiarity with AWS, Azure, Google Cloud, Rackspace.
Experience building cloud platforms/hybrid solutions.
Resilience and startup mindset; ability to adapt quickly.
Solid understanding of platform-based service delivery.
Knowledge of internal processes and cross-BU collaboration.
Experience with international cooperation and travel.
Strong teamwork, assertiveness, and independence.

Responsibilities

Strategic influence and expansion of existing T Cloud Public customers.
Provide comprehensive guidance for first use and ongoing optimization of cloud usage.
Participate actively in the vertical squad of the T Cloud Public.
Prevent churn through proactive customer analysis and management.
Support ongoing improvement of customer success management.
Promote service-excellence culture across teams.
Ensure customer satisfaction and successful outcomes.
Assist planning and forecasting processes.
Translate customer needs to product and demand streams.
Support cloud handling and development initiatives.

Skills

Cloud architecture

AI knowledge

Sales & business development

Strong communication

Team collaboration

Travel willingness

Education

Bachelor's degree in computer science or engineering

Tools

AWS

Azure

Google Cloud

Rackspace

DevOps tools

Job description

T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.

We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.

Job Description

As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks.

You want:

Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
Active participation in the respective vertical squad of the T Cloud Public.
Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
Ensuring customer satisfaction.
Participation in the planning and forecasting processes.
Transferring customer requirements to the T Cloud Public impediment and demand process.
Supporting the further development of cloud handling support.

Qualifications

Completed degree in computer science, engineering or comparable training or further education.
Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
Top knowledge and experience in the field of AI
Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
Strong knowledge of market-relevant cloud ecosystems and experience with partners
Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
High resilience, adaptability to dynamically changing processes/startup mentality.
Very good technical understanding of standardized service provision through platforms.
Detailed knowledge of the processes and structures in your own company.
Experience in international cooperation with Local Business Units and NatCos.
High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
Willingness to travel nationally and internationally.

Certifications required for the position

OTC Practitioner certification or comparable AMIGO Hyperscaler certification
Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position

DevOps Foundation
OTC Architect
Fluent written and spoken German and English.

Additional Information

What do we offer you?

Work environment & flexibility

International, dynamic and collaborative environment.
T‑Social: social initiatives (sports, community, health, ...).
Hybrid work model (remote/on-site).
Flexible working hours.

Growth & development

Customized training: access to Coursera to learn whatever you want, whenever you want.
Weekly language classes (English & German).
International Mentoring Sessions & Experience Days.

Compensation & benefits