Customer Success Manager (m/f/d) T-Cloud German Speaker

Deutsche Telekom AG; Granada; Híbrido; EUR 70.000 - 110.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Health insurance

Meal vouchers

Telemedicine

Life and accident insurance

Wellbeing & time off

Descripción de la vacante

T-Systems Iberia is seeking a Senior Customer Success Manager (m/f/d) to take technical ownership and lead the T Cloud Public customer journey from onboarding to optimization. You will influence strategy, drive upsell opportunities, and maintain high customer satisfaction across international engagements.

The role requires deep cloud expertise, strong business development acumen, and fluent German and English communication.

Formación

• Degree in computer science, engineering or equivalent training.
• Extensive cloud and IT architecture knowledge.
• Deep knowledge of cloud ecosystems (IaaS, PaaS, SaaS).
• Experience in sales and business development.
• Strong customer relationship management skills.
• Excellent German and English communication.

Responsabilidades

• Strategically develop existing T Cloud Public customers to increase value and sales.
• Advise customers on initial use and optimization of T Cloud Public.
• Participate in vertical squad and prevent churn.
• Support ongoing optimization of customer success management.
• Ensure customer satisfaction and contribute to service excellence.
• Translate customer requirements to internal processes and demand.
• Assist planning and forecasting processes.
• Collaborate with international teams on cloud initiatives.

Conocimientos

Cloud architecture

AI technologies

Hyperscaler knowledge

Sales & BD

CRM

Strategic thinking

Communication skills

Teamwork

Travel willingness

Agile certifications

Educación

Degree in computer science or engineering

Descripción del empleo

Job ID: 744000159110909Customer Success Manager (m/f/d) T-Cloud German SpeakerGranadaProfessionalRegularT-Systems IberiaYour TaskAs a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.ResponsibilitiesStrategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud PublicComprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)Active participation in the respective vertical squad of the T Cloud PublicAvoiding \"churn\" through proactive analysis and management of T Cloud Public customersSupporting the ongoing optimization and further development of the customer success management of the T Cloud PublicSupporting the customer-oriented \"service excellence culture\" in all areas of the customer success management of the T Cloud PublicEnsuring customer satisfactionParticipation in the planning and forecasting processesTransferring customer requirements to the T Cloud Public impediment and demand processSupporting the further development of cloud handling supportYour ProfileWe are seeking a Senior Customer Success Manager with extensive cloud technology expertise, strong business development capabilities, and excellent customer relationship management skills. The ideal candidate will have deep knowledge of cloud architectures, AI technologies, and hyperscaler platforms, combined with strategic thinking and strong communication abilities.Must Have SkillsCompleted degree in computer science, engineering or comparable training or further educationTop knowledge and experience in the areas of cloud and IT architectureTop knowledge and experience in technology strategyTop knowledge and experience in sales and business developmentTop knowledge and experience in the field of AIStrong communication and presentation skills with correct and confident behavior in customer contactsStrong knowledge of market-relevant cloud ecosystems and experience with partnersStrong knowledge in the field of cloud (IaaS, PaaS, SaaS)Knowledge of the offerings of AWS, Microsoft Azure, Google, and RackspaceExperience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processesHigh resilience and adaptability to dynamically changing processes/startup mentalityVery good technical understanding of standardized service provision through platformsDetailed knowledge of the processes and structures in your own companyExperience in international cooperation with Local Business Units and NatCosHigh social skillsAbility to work in a team and integrateGood assertivenessAbility to work independentlyWillingness to travel nationally and internationallyOTC Practitioner certification or comparable AMIGO Hyperscaler certificationAgile methods certifications such as Scrum, Kanban, DevOps or comparable certificationsFluent written and spoken German and EnglishNice to Have SkillsDevOps Foundation certificationOTC Architect certificationAbout UsT-Systems is part of the Deutsche Telekom Group, with around 30,000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers' experience.We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.BenefitsWork environment & flexibilityInternational, dynamic and collaborative environmentT-Social: social initiatives (sports, community, health, ...)Hybrid work model (remote/on-site)Flexible working hoursGrowth & developmentCustomized training: access to Coursera to learn whatever you want, whenever you wantWeekly language classes (English & German)International Mentoring Sessions & Experience DaysCompensation & benefitsFlexible compensation plan (health insurance, meal vouchers, childcare, transport)TelemedicineLife and accident insuranceSocial fundWellbeing & time off26+ working days of vacation per yearFree access to specialist services (medical, legal, wellness)100% salary coverage during medical leaveAnd many more advantages of being part of T-Systems!Application InformationIf you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!Company PoliciesWillingness to travel nationally and internationallyAdditional DetailsT-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.Job BenefitsLifestyle & WellnessT-Social: social initiatives (sports, community, health, ...)Free access to specialist services (medical, legal, wellness)Social fundHealth & InsuranceFlexible compensation plan (health insurance, meal vouchers, childcare, transport)TelemedicineLife and accident insuranceProfessional DevelopmentCustomized training: access to Coursera to learn whatever you want, whenever you wantWeekly language classes (English & German)International Mentoring Sessions & Experience DaysWork-Life BalanceHybrid work model (remote/on-site)Flexible working hours26+ working days of vacation per year100% salary coverage during medical leave