Customer Success Manager (M/F/D) T-Cloud German Speaker

T-Systems; Reus; Hybrid; EUR 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Meal vouchers

Childcare

Transport

Telemedicine

Life insurance

Accident insurance

Social fund

Flexible benefits

Job summary

T-Systems is seeking a Senior Customer Success Manager for its T Cloud Public unit in a hybrid role. You will lead strategic account development, advise on cloud adoption, and help prevent churn across international customers.

Strong AI, cloud architecture, and cross‑functional collaboration are essential. Expect a dynamic, global team with a focus on service excellence, ongoing cloud platform development, and close engagement with partners.

Qualifications

• Degree in computer science, engineering, or comparable training/further education.
• Extensive cloud and IT architecture experience.
• Strong knowledge in AI.
• Excellent communication and presentation skills in customer contacts.
• Knowledge of AWS, Azure, Google, Rackspace.
• Willingness to travel nationally and internationally.
• Experience in international cooperation with Local BU and NatCos.

Responsibilities

• Strategic influence and development of the existing T Cloud Public customers to increase value and sales.
• Comprehensive advice on first-time cloud use and optimization (consumption push, upselling).
• Active participation in the vertical squad of the T Cloud Public.
• Preventing churn through proactive analysis and management of customers.
• Support the development of customer success management.
• Support service excellence culture in all areas of customer success management.
• Ensure customer satisfaction.
• Participate in planning and forecasting processes.
• Transfer customer requirements to impediment and demand processes.
• Support the further development of cloud handling support.

Skills

Cloud architecture

AI expertise

Sales & BD

IT strategy

Cloud ecosystems

AWS/Azure/Google

Communication skills

German & English

Travel readiness

Teamwork

Education

CS/Engineering degree

Job description

Job Description

As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. YouYou want:

• Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
• Active participation in the respective vertical squad of the T Cloud Public.
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
• Ensuring customer satisfaction.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the T Cloud Public impediment and demand process.
• Supporting the further development of cloud handling support.

Qualifications

• Completed degree in computer science, engineering or comparable training or further education.
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
• High resilience, adaptability to dynamically changing processes/startup mentality.
• Very good technical understanding of standardized service provision through platforms.
• Detailed knowledge of the processes and structures in your own company.
• Experience in international cooperation with Local Business Units and NatCos.
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
• Willingness to travel nationally and internationally.

Certifications required for the position:

• OTC Practitioner certification or comparable AMIGO Hyperscaler certification
• Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

• DevOps Foundation
• OTC Architect
• Fluent written and spoken German and English .

Additional Information

What do we offer you?

Work environment & flexibility

• International, dynamic and collaborative environment.
• T-Social: social initiatives (sports, community, health, ...).
• Hybrid work model (remote/on-site).
• Flexible working hours.

Growth & development

• Customized training: access to Coursera to learn whatever you want, whenever you want.
• Weekly language classes (English & German).
• International Mentoring Sessions & Experience Days.

Compensation & benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
• Telemedicine.
• Life and accident insurance.
• Social fund.

Wellbeing & time off

• 26+ working days of vacation per year.
• Free access to specialists services (medical, legal, wellness).
• 100% salary coverage during medical leave.
• And many more advantages of being part of T-Systems!

Your Task

As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

• Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
• Active participation in the respective vertical squad of the T Cloud Public
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
• Ensuring customer satisfaction
• Participation in the planning and forecasting processes
• Transferring customer requirements to the T Cloud Public impediment and demand process
• Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.

Must Have Skills

• Completed degree in computer science, engineering or comparable training or further education
• Top knowledge and experience in the areas of cloud and IT architecture
• Top knowledge and experience in technology strategy
• Top knowledge and experience in sales and business development
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
• High resilience and adaptability to dynamically changing processes/startup mentality
• Very good technical understanding of standardized service provision through platforms
• Detailed knowledge of the processes and structures in your own company
• Experience in international cooperation with Local Business Units and NatCos
• High social skills
• Ability to work in a team and integrate
• Good assertiveness
• Ability to work independently
• Willingness to travel nationally and internationally
• OTC Practitioner certification or comparable AMIGO Hyperscaler certification
• Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications
• Fluent written and spoken German and English

Nice to Have Skills

• DevOps Foundation certification
• OTC Architect certification