Customer Success Manager (M/F/D) T-Cloud German Speaker

T-Systems; Granada; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Coursera access for training

Weekly language classes (English &

International Mentoring Sessions

Résumé du poste

T-Systems is seeking a Senior Customer Success Manager to drive cloud service delivery for T Cloud Public customers. You will lead strategic initiatives, advise on cloud adoption, and participate in cross-functional squads to optimize ongoing cloud usage and customer value.

The role requires strong AI knowledge, cloud ecosystem experience, and willingness to travel nationally and internationally. Fluency in German and English is preferred. Hybrid work model offered.

Qualifications

• Completed degree in computer science, engineering or comparable training or further education.
• Top knowledge in cloud and IT architecture, technology strategy, sales and business development.
• Top knowledge in AI.

Responsabilités

• Strategic influence and development of the existing business of assigned T Cloud Public customers.
• Advise customers on first-time cloud usage and ongoing optimization.
• Participate in the vertical squad of T Cloud Public and reduce churn.

Connaissances

Cloud architecture

AI knowledge

Sales & business development

Communication skills

IaaS/PaaS/SaaS

AWS/Azure/Google/Rackspace

Hybrid cloud development

Travel willingness

Teamwork

Independent work

Formation

Degree in computer science or engineering

Outils

OTC Practitioner certification

Agile certifications (Scrum/Kanban/DevOps)

Description du poste

Job Description

As a "Senior Customer Success Manager" you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally. This includes the following interesting and complex tasks. YouYou want:

• Strategic influence and development of the existing business of the assigned T Cloud Public. customers in order to increase the value added for the customer and the sales for the T Cloud Public
• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling).
• Active participation in the respective vertical squad of the T Cloud Public.
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers.
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public.
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public.
• Ensuring customer satisfaction.
• Participation in the planning and forecasting processes.
• Transferring customer requirements to the T Cloud Public impediment and demand process.
• Supporting the further development of cloud handling support.

Qualifications

• Completed degree in computer science, engineering or comparable training or further education.
• Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development.
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts to ensure our service promise
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS).
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Development of cloud platforms/hybrid cloud solutions in which technologies, developer tools, APIs, management and integration frameworks and processes are combined.
• High resilience, adaptability to dynamically changing processes/startup mentality.
• Very good technical understanding of standardized service provision through platforms.
• Detailed knowledge of the processes and structures in your own company.
• Experience in international cooperation with Local Business Units and NatCos.
• High social skills, ability to work in a team and integrate, coupled with good assertiveness and the ability to work independently.
• Willingness to travel nationally and internationally.

Certifications required for the position:

• OTC Practitioner certification or comparable AMIGO Hyperscaler certification
• Agile methods such as Scrum, Kanban, DevOps or comparable certifications

Certifications recommended for the position:

• DevOps Foundation
• OTC Architect
• Fluent written and spoken German and English .

Additional Information

What do we offer you?

Work environment & flexibility

• International, dynamic and collaborative environment.
• T-Social: social initiatives (sports, community, health, ...).
• Hybrid work model (remote/on-site).
• Flexible working hours.

Growth & development

• Customized training: access to Coursera to learn whatever you want, whenever you want.
• Weekly language classes (English & German).
• International Mentoring Sessions & Experience Days.

Compensation & benefits

• Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
• Telemedicine.
• Life and accident insurance.
• Social fund.

Wellbeing & time off

• 26+ working days of vacation per year.
• Free access to specialists services (medical, legal, wellness).
• 100% salary coverage during medical leave.
• And many more advantages of being part of T-Systems!

Your Task

As a Senior Customer Success Manager, you will assume technical responsibility and management of all tasks and activities that are responsible for the provision of services by T Cloud Public to the customer and the contract result internally.

Responsibilities

• Strategic influence and development of the existing business of the assigned T Cloud Public customers in order to increase the value added for the customer and the sales for the T Cloud Public
• Comprehensive advice to customers regarding the first-time use of the T Cloud Public or the ongoing optimization of cloud usage (consumption push, upselling)
• Active participation in the respective vertical squad of the T Cloud Public
• Avoiding "churn" through proactive analysis and management of T Cloud Public customers
• Supporting the ongoing optimization and further development of the customer success management of the T Cloud Public
• Supporting the customer-oriented "service excellence culture" in all areas of the customer success management of the T Cloud Public
• Ensuring customer satisfaction
• Participation in the planning and forecasting processes
• Transferring customer requirements to the T Cloud Public impediment and demand process
• Supporting the further development of cloud handling support

Your Profile

We are seeking a highly qualified Senior Customer Success Manager with extensive cloud technology expertise, strong AI knowledge, excellent customer-facing skills, and relevant certifications to drive customer success and business growth in the T Cloud Public environment.

Must Have Skills

• Completed degree in computer science, engineering or comparable training or further education
• Top knowledge and experience in the areas of cloud and IT architecture
• Top knowledge and experience in technology strategy
• Top knowledge and experience in sales and business development
• Top knowledge and experience in the field of AI
• Strong communication and presentation skills with correct and confident behavior in customer contacts
• Strong knowledge of market-relevant cloud ecosystems and experience with partners
• Strong knowledge in the field of cloud (IaaS, PaaS, SaaS)
• Knowledge of the offerings of AWS, Microsoft Azure, Google, Rackspace
• Experience in development of cloud platforms/hybrid cloud solutions combining technologies, developer tools, APIs, management and integration frameworks and processes
• High resilience and adaptability to dynamically changing processes/startup mentality
• Very good technical understanding of standardized service provision through platforms
• Detailed knowledge of the processes and structures in your own company
• Experience in international cooperation with Local Business Units and NatCos
• High social skills
• Ability to work in a team and integrate
• Good assertiveness
• Ability to work independently
• Willingness to travel nationally and internationally
• OTC Practitioner certification or comparable AMIGO Hyperscaler certification
• Agile methods certification such as Scrum, Kanban, DevOps or comparable certifications
• Fluent written and spoken German and English

Nice to Have Skills

• DevOps Foundation certification
• OTC Architect certification