Customer Success Manager DACH (f/m/d)

ecosio GmbH; Barcelona; Remote; EUR 45,000 - 65,000; Full time

Benefits offered by this job

Remote-first culture

Flexible working hours

Annual personal development budget

Home office allowance

Regular events and trips

EU workations up to 90 days per year

Wellbeing support

Country-specific benefits

Job summary

ecosio GmbH, a fast-growing B2B SaaS provider for EDI and e-invoicing, is hiring in Barcelona to manage a portfolio of enterprise clients.

You will drive value by expanding existing relationships, identifying up- and cross-selling opportunities, and coordinating with an Account Manager to ensure customers get maximum value.

The role offers a remote-first culture, flexible hours, a personal development budget, home office allowance, team events, and EU workations.

Qualifications

• Experience in B2B SaaS sales
• German language skills at native/C2 level, fluent English skills
• Experience working with a portfolio of existing customers
• Experience with cross- and up-selling

Responsibilities

• Develop long-term relationships with assigned accounts and drive value by expanding existing business
• Identify up- and cross-selling opportunities and close deals in collaboration with the Account Manager
• Coordinate with internal teams to ensure seamless onboarding and renewal processes
• Listen to customers and relay feedback to product and marketing to meet needs
• Navigate escalations and align stakeholders to turn friction into solutions
• Execute sales campaigns in close cooperation with marketing

Skills

B2B SaaS sales

Relationship building

Portfolio management

Cross-selling

Account coordination

Job description

Job Description

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange (EDI), Web EDI and e-invoicing. ecosio is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq (VERX).

Our brand slogan is Connections That Work as we believe strong connections are central to successful business relationships - both external and internal. At ecosio, we hire individuals from all backgrounds and are committed to creating an inclusive work environment. We are technology lovers, set the highest standards for our solutions, and put innovative ideas first.

You'll connect with the role if you enjoy...

• driving company value by strategically developing existing accounts, building long-term business relationships, and identifying up- and cross-selling opportunities
• managing your own portfolio of clients making sure they get the most value out of our solution
• partnering closely with an experienced Account Manager to hand over and transition qualified opportunities seamlessly
• listening to your customers and communicating their feedback to ensure our products and services meet their needs
• navigating complex customer escalations and aligning internal stakeholders to turn friction into solutions
• executing sales campaigns in close cooperation with marketing

To connect with ecosio it is important to have...

• experience in B2B SaaS sales
• German language skills on a native / C2 level, fluent English skills
• experience working with a portfolio of existing customers
• experience with cross- and up-selling

And nice to have...

• experience selling EDI / e-invoicing / ERP solutions

By connecting with us you will experience...

• our remote-first culture lets you work remotely from one of our designated countries
• flexible working hours to suit your schedule and priorities
• annual personal development budget to invest in conferences, courses, or career coaching
• home office allowance to create a workspace that fits your needs
• regular events and trips to connect, celebrate, and have fun with the team
• workations of up to 90 days per year within the EU, combining travel and productivity
• wellbeing support, including mental health resources and employee assistance programs
• additional country-specific benefits based on your location

As part of our hiring process at ecosio, we conduct standard background checks. You can find more information about them by clicking HERE.

Our mission is to build Connections That Work by fostering a diverse and inclusive team. We are committed to making everyone feel valued and empowered to contribute their unique skills, experiences and perspectives. And now we want to connect with you!