Customer Success Lead (Eu/Uk)

Medboard; Oña; A distancia; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

MedBoard is seeking a Customer Success Lead to own and scale our customer success function across our SaaS platform. This remote role targets UK/EU markets, driving adoption, retention, and expansion with Sales, Product, and Support.

You will lead customer-facing work from the front, build scalable processes, and mentor a growing team in a high-paced, regulated industry environment, while focusing on delivering exceptional customer outcomes and value.

Formación

• 2–4+ years leading Customer Success in enterprise SaaS.
• Strong proactive mindset, autonomy, and frontline leadership.
• Proven ability to drive retention, expansion, and customer value.
• Excellent executive-level communication and stakeholder management.
• Experience with regulated or complex industries.
• Interest in applying AI to improve productivity.

Responsabilidades

• Own and scale the customer success function across the SaaS platform.
• Drive adoption, retention, expansion and high customer satisfaction.
• Collaborate with Sales, Product and Support to deliver outcomes.
• Lead and develop a remote customer success team in a fast-paced environment.

Conocimientos

Executive communication

Stakeholder management

Customer Success leadership

SaaS enterprise

Regulated industries

AI productivity

Educación

Bachelor's degree in Business or related field

Herramientas

CRM systems

Descripción del empleo

MedBoard is revolutionizing MedTech and Pharma with our AI platform providing knowledge, software apps and AI, into a centralized platform that serves professionals within organizations across regulatory, clinical, and marketing teams.The integrated platform simplifies workflows through automation and systematic reviews, enabling informed decision-making and efficient operations in the life sciences field. Learn more by visiting our .

Role Description

We are seeking a Customer Success Lead (remote in UK/EU) to own and scale our customer success function. This role is responsible for driving customer adoption, satisfaction, retention, and expansion across our SaaS customer base. You will act as the voice of the customer internally while building processes, leading a role, and partnering closely with Sales, Product, and Support to deliver exceptional customer outcomes.

As a customer success lead, you will own the relationships with our customers end-to-end. This is a key role in a high-paced environment.

What we are looking for

• 2–4+ years of experience in Customer Success leadership roles within industry-leading, enterprise B2B SaaS companies
• Strong hands-on mindset, autonomy, leading customer-facing work from the front
• Proven ability to drive retention, expansion, and customer value in enterprise environments
• Excellent executive-level communication and stakeholder management skills
• Experience and interest working with highly regulated or complex industries
• Deep interest in and practical use of AI to improve personal and team productivity
• You like to deliver beyond expectations
• Ownership
• You enjoy solving complex problems with real-world impact
• You are motivated by contributing to advances in life sciences and improving patient outcomes

Qualifications

• Strong skills in Customer Satisfaction and Customer Service
• Proficient in Customer Support and effective Communication
• Excellent Analytical Skills for evaluating customer feedback and data
• Ability to work independently while collaborating effectively within a remote team environment
• Solid understanding of the medical, healthcare, or technology industries is a plus
• Bachelor's degree in Business, Marketing, Communications, Healthcare Management, or relevant field preferred

Why Join MedBoard?

More than 150 customers, bootstrapped, and we are only getting started. Real ownership and hands-on role with clear path for career development, working alongside the best companies in the world.

Great start up culture and competitive salary plus performance packages and many other benefits.