Strategic Customer Success Lead — Remote (EU/UK)

Medboard; Oña; A distancia; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

MedBoard is seeking a Customer Success Lead to own and scale our customer success function across our SaaS platform. This remote role targets UK/EU markets, driving adoption, retention, and expansion with Sales, Product, and Support.

You will lead customer-facing work from the front, build scalable processes, and mentor a growing team in a high-paced, regulated industry environment, while focusing on delivering exceptional customer outcomes and value.

Formación

• 2–4+ years leading Customer Success in enterprise SaaS.
• Strong proactive mindset, autonomy, and frontline leadership.
• Proven ability to drive retention, expansion, and customer value.
• Excellent executive-level communication and stakeholder management.
• Experience with regulated or complex industries.
• Interest in applying AI to improve productivity.

Responsabilidades

• Own and scale the customer success function across the SaaS platform.
• Drive adoption, retention, expansion and high customer satisfaction.
• Collaborate with Sales, Product and Support to deliver outcomes.
• Lead and develop a remote customer success team in a fast-paced environment.

Conocimientos

Executive communication

Stakeholder management

Customer Success leadership

SaaS enterprise

Regulated industries

AI productivity

Educación

Bachelor's degree in Business or related field

Herramientas

CRM systems

Descripción del empleo

MedBoard is seeking a Customer Success Lead to own and scale our customer success function across our SaaS platform. This remote role targets UK/EU markets, driving adoption, retention, and expansion with Sales, Product, and Support.

You will lead customer-facing work from the front, build scalable processes, and mentor a growing team in a high-paced, regulated industry environment, while focusing on delivering exceptional customer outcomes and value.